Inbound Customer Service –  Mortgage Collections – San Ignacio

Job Role: Inbound Customer Service/Debt Collections | Locations: San Ignacio

Overview

Join Fusion CX as a Mortgage Collection Agent in San Ignacio. This role focuses on assisting customers with mortgage payment solutions and delinquency resolutions to prevent the risk of losing their homes. You will be pivotal in providing empathetic support and practical solutions to customers facing financial difficulties.

Responsibilities – Mortgage Collection Agent

• Payment Processing: Assist customers in processing their loan payments and exploring viable payment options when they face financial constraints.
• Delinquency Resolution: Work with customers to develop strategies that resolve delinquencies and maintain their home ownership.
• Customer Interaction: Communicate effectively and professionally with customers, providing clear information and empathetic support.
• Account Management: Maintain accurate and detailed records of customer interactions, payment arrangements, and account status updates.

Requirements – Mortgage Collection Agent

• Background: Prior experience in debt collection is beneficial; however, individuals with strong customer service backgrounds are also encouraged to apply.
• Work Ethic: Hard-working and dedicated to delivering results while maintaining professional integrity.
• Communication Skills: Excellent verbal and written communication abilities to interact effectively and empathetically with customers.
• Empathy and Patience: Exceptional skills in understanding and addressing customer concerns calmly and effectively, fostering a supportive environment.
• Adaptability: Capable of adapting to various customer situations and providing tailored solutions that align with company policies and customer needs.

Why Join Us?

At Fusion CX, we are committed to providing compassionate and comprehensive support to our customers, especially those facing financial hardships. We offer a supportive workplace where you can grow your skills and make a significant impact on people’s lives. Our team is dedicated to upholding the highest standards of customer service and financial assistance.

Apply Now

If you have a passion for helping others and want to contribute to a team that makes a real difference in the lives of homeowners, apply today to join our team as a Mortgage Collection Agent in San Ignacio.