Inbound Collections Specialist – Telecom – Spindale, North Carolina

Are you a customer-focused professional with a knack for problem-solving? Are you looking for Collection Specialist jobs in Spindale or customer service jobs in Spindale, NC, or nearby? We have an exciting opportunity for you in Spindale, North Carolina! Join our dynamic team as an Inbound Collections Specialist in Spindale, where you’ll play a key role in helping customers resolve payment issues while providing top-notch service for customers of a leader in the telecom industry. In this role, you will help bring overdue accounts current by assisting customers with payment arrangements and ensuring they understand their balances and options.

If you’re passionate about making a positive impact, enhancing customer experience, and working with a supportive team, this is your opportunity to shine! We seek individuals ready to contribute to a leading telecom process while growing their careers in an exciting, fast-paced environment. Multiple positions are open; apply today!

Job Description – Inbound Collections Specialist

Position Summary: As an Inbound Collections Specialist for a leading telecom client, you will manage customer inquiries, resolve payment issues, and facilitate timely collections on overdue accounts. You will focus on delivering exceptional customer service while ensuring high customer satisfaction (ORS). This role is essential in retaining valued customers and efficiently handling overdue payments.

Key responsibilities of the Inbound Collections Specialist in Spindale, NC:

• Customer Service Excellence: Answer inbound calls from customers with overdue accounts and provide clear, professional guidance on payment options, account details, and solutions.
• Collections & Payment Arrangements: Assist customers in understanding their balances and due dates, setting up payment arrangements, and exploring options to help them bring their accounts current.
• ORS (Overall Representative Satisfaction): Consistently meet or exceed ORS targets by delivering exceptional service and handling each interaction with empathy and efficiency.
• Adherence to Call Metrics: Minimize hold time by staying organized and prepared on each call to ensure prompt responses and seamless transitions throughout the conversation.
• Attendance & Reliability: Maintain excellent attendance to ensure consistent service and meet call volume needs, as well as a reliable schedule that supports the team’s goals.
• Compliance & Documentation: Follow company policies and procedures, including legal compliance for collections, and accurately document all interactions in the system.

Job Requirements – Inbound Collections Specialist

Skills, qualities, and experience required to excel in the role of Inbound Collections Specialist in Spindale:

• Previous experience in customer service or collections, preferably within the telecommunications industry.
• Ability to meet performance metrics, including ORS scores, call quality, and attendance.
• Strong communication skills with the ability to listen actively and provide solutions based on customer needs.
• Proficiency in using call center software, CRM systems, and standard office tools.
• Good problem-solving skills and the ability to handle complex customer inquiries.

Key Performance Indicators (KPIs):

• Achieve and maintain high ORS (Overall Representative Satisfaction) scores.
• Minimize hold time to improve customer experience.
• Meet attendance requirements to support team and business goals.

Why Join Fusion CX:

At Fusion CX, we believe in fostering a dynamic and supportive environment where you can thrive professionally and personally. As a global leader in customer experience transformation, we offer you the opportunity to grow within a team that blends technology with human empathy to deliver exceptional results. By joining us as an Inbound Collection Specialist in Spindale, you’ll be part of a forward-thinking company that empowers you to take ownership of your career, with ample opportunities for advancement and continuous learning.

We offer:

• Competitive salary and benefits package.
• Paid training and ongoing career development opportunities.
• Supportive and collaborative team environment.

We are committed to providing the tools, resources, and support you need to succeed. Whether you are seeking collection specialist jobs in Spindale or customer service jobs near you, Fusion CX offers diverse opportunities. Experience an inclusive culture celebrating innovation, collaboration, and excellence in every customer interaction with us at Fusion CX in Spindale, NC. If you’re looking for a career that offers both challenge and reward, Fusion CX is the place for you! Join us today and be a part of a company shaping the future of customer experience. Multiple openings are available. Apply now!