Inbound Chat Sales Agent – Telecom – Gurugram

Are you persuasive, performance-driven, and ready to turn conversations into real sales? Fusion CX is hiring Inbound Chat Sales Agents to join our dynamic sales team. In this role, you will engage with customers through live chat to provide support, offer solutions, and promote products that match customer needs while achieving sales targets and delivering exceptional customer experiences.

If you are seeking chat sales jobs in Gurugram, inbound customer service opportunities, or call center roles with incentives in Gurgaon, this is your chance to grow with a global CX company that values training, teamwork, and talent.

Job Description:

About the Role

As an Inbound Chat Sales Agent, you will be the frontliner of our customer experience operations, handling inbound chat inquiries, identifying sales opportunities, and helping customers make informed decisions. You will play a key part in achieving performance goals while ensuring every interaction feels clear, helpful, and human.

Key Responsibilities

• Handle inbound customer chat inquiries with professionalism, empathy, and a sense of urgency.
• Identify customer needs, offer product recommendations, upsell or cross-sell products to close sales through effective communication.
• Promote mobile and digital services during eligible customer interactions.
• Meet and exceed defined KPIs for sales, quality, and productivity.
• Adhere to company quality expectations, compliance standards, and call handling procedures.
• Accurately record customer interactions and maintain updated data in CRM systems.
• Demonstrate excellent written communication skills with the ability to use speech-to-text tools.
• Stay informed on new products, promotions, service policies, and performance expectations.
• Adapt quickly to changes in sales strategy or campaign focus.

Job Description:

Qualifications & Requirements

• Previous experience in sales, customer service, or call center environments preferred (but not required).
• Strong written communication skills with the ability to engage customers via chat.
• Proficient in typing and multitasking across multiple systems.
• Ability to thrive in a fast-paced sales environment and must possess problem-solving skills.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Positive attitude, resilience, and eagerness to learn and adapt to changing circumstances.

Why Join Fusion CX?

At Fusion CX, we don’t just offer jobs, but we build sales careers. As part of our Inbound Chat Sales team, you will experience a workplace that is structured for your growth and success.

• Comprehensive Training: A paid, five-week onboarding program combining classroom sessions and nesting support to help you master the process.
• Continuous Coaching: Weekly coaching sessions focused on improving sales performance, quality assurance, and career growth. Regular updates and refreshers on new products, promotions, and process improvements.
• Exciting Incentives: Earn competitive base pay plus weekly commissions, performance bonuses, and incentive rewards with no cap on earning potential.
• Career Growth: Move up through performance pathways designed to recognize skill, consistency, and leadership, and represent a global telecom brand.
• Supportive Culture: Join a team that celebrates wins, shares best practices, and thrives together in a dynamic, people-first environment.

Looking for chat sales jobs, customer service roles with incentives, or call center jobs in Gurugram offering career growth and uncapped commissions? Apply now and start your success story with Fusion CX.