Healthcare Customer Service Associate – Spindale, North Carolina

Be the Voice of Reassurance When It Matters Most. Some customer service roles help answer questions. Others help people navigate important moments in their lives. At Fusion CX, we’re hiring a Healthcare Customer Service Associate to support members within a leading healthcare services program, helping them understand benefits, resolve concerns, and access the support they need with confidence.

If you’re searching for healthcare customer service jobs in Spindale, NC, enjoy helping people, and thrive in a fast-paced environment where empathy and problem-solving matter equally, this opportunity offers a meaningful career path. Every conversation is an opportunity to provide clarity, build trust, and create a positive experience for members seeking healthcare support.

Join a team where compassion, professionalism, and customer care come together to make a real difference every day.

Job Description:

Key Responsibilities

• Serve as the primary point of contact for members regarding healthcare-related inquiries.
• Respond to incoming calls and written communications concerning benefits, eligibility, referrals, claims, and related healthcare services.
• Investigate customer concerns, identify root causes, and provide accurate resolutions.
• Explain available options and guide members through solutions with patience and professionalism.
• Escalate complex or unresolved issues to management or appropriate departments when necessary.
• Maintain ownership of customer inquiries through resolution while ensuring a positive experience.
• Consistently achieve established performance goals for quality, productivity, attendance, and schedule adherence.
• Utilize departmental policies, procedures, and job aids to ensure compliance and accuracy.
• Document interactions thoroughly and accurately within internal systems.
• Handle high call volumes while maintaining exceptional service standards and attention to detail.
• Collaborate with internal teams to support timely issue resolution and member satisfaction.

Job Requirements:

Qualifications & Requirements

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience required; healthcare, insurance, or contact center experience preferred.
• Previous experience supporting Medicare or healthcare benefit programs strongly preferred.
• Strong customer service skills with demonstrated ability to manage complex customer situations.
• Excellent active listening, problem-solving, and critical-thinking abilities.
• Ability to communicate compassion, empathy, and professionalism during every interaction.
• Strong verbal and written communication skills.
• Effective interpersonal and negotiation skills preferred.
• Experience within healthcare, insurance, pharmacy, or related industries highly desirable.
• Ability to remain calm and professional during sensitive or emotionally charged situations.
• Proficiency with data entry, email, and standard computer applications.
• Ability to manage multiple tasks while maintaining accuracy and quality.
• Demonstrated success in high-volume customer service environments.
• Professional telephone etiquette and strong customer engagement skills required.

Work Schedule

• Location: Spindale, North Carolina
• Work Mode: In-Office
• Hours of Operation: Monday through Friday
• Availability Required: Flexible to work an 8-hour shift between 11:00 AM and 11:00 PM

Why Join Fusion CX?

At Fusion CX, we believe exceptional customer experiences begin with exceptional people. We provide a supportive workplace where employees are empowered to learn, grow, and make meaningful contributions every day.

When you join Fusion CX, you’ll benefit from:

• Comprehensive training and ongoing development opportunities
• A collaborative and inclusive work environment
• Career advancement opportunities within a growing global CX transformation company
• Leadership support focused on employee success
• A culture that values empathy, accountability, and continuous improvement
• The opportunity to help people navigate serious healthcare-related situations with confidence

If you’re looking for customer service jobs in Spindale, North Carolina, healthcare customer support careers, Medicare customer service jobs, or health insurance customer service opportunities, we’d love to hear from you.

Apply today and help deliver care, clarity, and confidence when it matters most.