Health Insurance Coverage Support Agent (Bilingual) – El Salvador

Looking for healthcare customer service jobs in El Salvador? Join Fusion CX as a Health Insurance Coverage Support Agent (Bilingual) and help healthcare providers and patients navigate insurance eligibility, coverage verification, enrollment, and account updates. If you have strong English communication skills, attention to detail, and a commitment to confidential information handling, this opportunity lets you support access to healthcare through accurate and reliable customer service.

Job Descriptions:

About the Role

As a Health Insurance Coverage Support Agent, you will assist healthcare providers and patients with insurance coverage management. You will verify eligibility, support enrollment processes, maintain account information, and resolve insurance-related inquiries. The role requires accuracy when working with coverage details, professionalism when communicating with provider office staff, and patience when explaining information to patients.

Key Responsibilities

• Verify insurance eligibility and coverage for patients and healthcare providers.
• Assist with enrollment processes and information updates.
• Maintain accounts and review active coverage.
• Resolve insurance-related inquiries and guide callers on the next steps.
• Follow HIPAA requirements and applicable health information privacy protocols.
• Document interactions accurately and escalate cases according to established workflows.

Job Requirements:

• English Proficiency: C1 – Advanced, spoken and written.
• Age and Identification: Must be at least 18 years old and hold a valid DUI.
• Education: Completed high school diploma.
• Computer Skills: Ability to navigate the web, work across multiple windows and systems simultaneously, and use email and Office or Google tools.
• Typing and Written English: Functional typing skills and strong written English. Minimum typing speed (WPM) to be confirmed with Operations.
• Schedule Availability: Willingness to work rotating shifts, including weekends and holidays, as required by the operation.
• Training Attendance: Availability to complete initial training with 100% attendance.
• Insurance Information Management: Ability to manage insurance eligibility and enrollment information accurately and confidentially while following HIPAA requirements.
• Experience: A minimum of 6 months of contact center experience is preferred, ideally in healthcare or insurance.

Preferred Qualifications

• Previous BPO experience supporting healthcare or health insurance accounts.
• Experience with eligibility verification, enrollment, or coverage reviews.
• Familiarity with HIPAA guidelines.

Key Competencies

• Accuracy: Careful handling of patient information, member details, and insurance coverage data.
• Empathy and Professionalism: Patience when assisting patients and a professional approach when communicating with healthcare providers.
• Organization: Ability to manage information and follow up on cases.
• Confidentiality: Responsible handling of sensitive healthcare and insurance information.
• Clear Communication: Ability to explain coverage information and next steps in an understandable manner.

Why Join Fusion CX?

Join a global CX company where accuracy, communication, and dependable customer support contribute to better healthcare experiences.

What You Will Gain

• Exposure to healthcare customer service and insurance coverage management.
• Experience with eligibility verification, enrollment, and coverage reviews.
• Opportunities to strengthen your communication, organizational, and information-handling skills.

Apply Today

Explore healthcare customer service jobs in El Salvador with Fusion CX. Apply for the Health Insurance Coverage Support Agent (Bilingual) position and use your English communication skills and attention to detail to help patients and healthcare providers navigate insurance eligibility, enrollment, and coverage inquiries.