Guest Services Agent – Theme Parks (Bilingual) – El Salvador

Help guests make the most of their theme park experience. Fusion CX is hiring Guest Services Agents in El Salvador to assist guests, families, and annual pass members with ticket purchases, reservations, memberships, payments, and attraction information. If you’re looking for guest services jobs in El Salvador, tourism customer service jobs, hospitality jobs, or bilingual customer service jobs, this opportunity is suited to candidates with strong English communication skills, a positive attitude, and an interest in helping guests find the right experiences.

Job Descriptions:

About the Role

As a Guest Services Agent, you will support guests throughout their theme park experience by assisting with ticket purchases, reservations, annual passes, account inquiries, and online platform access. You will also provide information about attractions, park hours, policies, and services while recommending relevant options to enhance the guest experience.

Key Responsibilities

• Assist guests with ticket, package, and add-on purchases.
• Manage reservations, changes, and related inquiries.
• Support memberships and annual passes, including benefits, renewals, and payments.
• Resolve guest account and online platform access issues.
• Provide information about attractions, park hours, policies, and services.
• Recommend relevant products and options to enhance the guest experience.
• Meet quality, conversion, and customer satisfaction targets.

Job Requirements:

• English proficiency at B2 level or above, spoken and written.
• Must be 18 years of age or older and have a valid DUI.
• Completed high school diploma.
• Solid computer skills, including web navigation, working across multiple windows and systems simultaneously, email, and Office or Google tools.
• Functional typing skills and strong written English.
• Ability to process ticket sales, reservations, memberships, and payments accurately.
• Availability to work rotating shifts, including weekends and holidays as required by the operation.
• Availability to complete initial training with 100% attendance.
• Customer service or sales experience is preferred; candidates without experience may also be considered if they demonstrate excellent English skills and a positive attitude.

Preferred Qualifications

• Previous experience in customer service or sales, particularly in reservations, hospitality, tourism, or related accounts.
• Experience with ticketing, membership, or reservation systems.
• Upselling skills and a strong focus on guest experience.

Key Competencies

• Positive attitude and strong service orientation.
• Basic sales skills, including recommending options, making offers, and closing sales.
• Accuracy when handling payments and customer data.
• Ability to manage high interaction volumes during peak seasons and holidays.

Why Join Fusion CX?

Join a global customer experience team where friendly communication, thoughtful recommendations, and reliable service help create positive guest experiences.

What You Will Gain

• Experience supporting guests with tickets, reservations, and memberships.
• Exposure to hospitality, tourism, and theme park services.
• Opportunities to strengthen customer service and sales skills.
• Experience identifying relevant products and upselling opportunities.

Apply Today

Looking for guest services jobs in El Salvador, tourism jobs, hospitality customer service jobs, or bilingual customer service jobs? Join Fusion CX as a Guest Services Agent and help guests make the most of their theme park experiences.