French Translation Agent – Member Support Services – Manila

Are you a fluent French speaker seeking French-speaking roles in Manila? Do you thrive on making a difference in people’s lives? Join our passionate team at Fusion CX in Manila as a Bilingual French Translation Agent and help transform the way French-speaking members experience healthcare. In this role, you’ll be the trusted voice that connects people and bridges communication gaps, providing essential translation services that guide members through their benefits, claims, and healthcare needs. If you’re looking to put your French language skills to work in an impactful, fast-paced environment while growing your career with a global customer experience transformation company, we want you on our team! Multiple opportunities are available—apply now to start your next exciting adventure.

Job Description – French Translation Agent

What You’ll Be Doing as a French Translation Agent at Fusion CX Manila:

• Provide inbound translation services to assist members with a broad range of healthcare-related inquiries.
• Translate and handle customer service calls, ensuring French-speaking members receive clear and accurate information.
• Build rapport with members and deliver compassionate, personalized service.
• Explain, advise, and resolve issues related to:
  • Eligibility, benefits, services, networks, and plan rules.
  • Transportation concerns and delays.
  • Access to care issues.
  • Primary Care Provider (PCP) and plan changes.
  • Member contact and demographic updates.
  • Payment card processing, referrals, and claims.
• Handle inbound calls and provide proactive outreach when necessary to resolve member issues and offer education.
• Collaborate with other teams to ensure timely and effective resolution of member inquiries.
• Perform all tasks with a compassionate, relationship-building approach to customer service
• Must perform and complete all tasks that are directed by customers and mutually agreed upon by the team.

Job Requirements – French Translation Agent

What We’re Looking for in a French Translation Agent in Manila:

• Education: High School Graduate or equivalent degree required.
• Experience:
  • 1-2 years of customer service or call center experience required.
  • Prior experience with Medicare benefits, including Medicare Advantage Plans, is preferred.
  • Experience in the healthcare, insurance, or pharmacy industries is highly desirable.
• Skills & Qualities:
  • Fluency in French and English (both written and spoken) at a business level.
  • Strong verbal and written communication skills in both languages.
  • Professional telephone manner with the ability to handle a high call volume.
  • Proficiency in data entry and basic computer skills (email, word processing, etc.).
  • Ability to stay calm and composed in high-pressure situations.
  • Strong problem-solving skills for handling complex member inquiries.
  • Experience working in a fast-paced, high-volume environment.

Why Join Fusion CX?

At Fusion CX, we’re more than just a company—we’re a global community of passionate individuals who care about creating excellent experiences and bringing meaningful change.  As a French Translation Agent in Manila, you’ll be at the heart of this transformation, where your language skills will empower members to navigate complex healthcare systems with ease. We believe in nurturing talent, which is why we offer world-class training, ongoing development, and clear paths to career growth. With a supportive, collaborative environment that encourages innovation and excellence, Fusion CX is the ideal place to take your career to new heights. Here, your hard work is celebrated, your voice is heard, and your impact is felt across the globe. Ready to join us? Apply now and be part of something truly special with Fusion CX Philippines.