Executive – Customer Service Operations – Mohali, India

Looking for customer service jobs in Mohali or call center jobs in Mohali to start or grow your career? Fusion CX is hiring an Executive – Customer Service Operations for a blended support process. This role is ideal for candidates seeking BPO jobs in Mohali, entry-level customer service roles, or operations executive jobs in a fast-paced environment. If you have strong communication skills, basic operational knowledge, and a willingness to learn, this opportunity offers a structured pathway to build your career in customer service, operations, and call center support.

Job Description:

About the Role

As an Executive, you will provide operational, administrative, and functional support by executing daily tasks efficiently and accurately. You will coordinate with internal teams and external stakeholders, maintain records, and ensure the timely completion of assigned responsibilities. This executive role requires attention to detail, the ability to multitask, and a proactive approach to problem-solving in a dynamic customer service and operations environment.

Key Responsibilities

• Execute daily operational tasks related to the assigned department
• Coordinate with internal teams and external stakeholders to ensure smooth workflow
• Prepare, maintain, and update records, reports, and documentation accurately
• Follow up on pending issues and ensure timely resolution
• Support the team in implementing new processes and operational changes
• Maintain compliance with company policies and relevant regulations
• Attend meetings and provide updates on assigned tasks and responsibilities
• Provide customer or client support as required for the role
• Identify process improvement opportunities and share suggestions with team leads or managers

Job Requirements:

Qualifications & Experience

• Graduate in any discipline (Bachelor’s degree required)
• 0–3 years of relevant experience (Freshers may apply)
• Prior experience in customer service, operations, or a similar domain is an advantage
• Candidate must have relevant field knowledge

Key Skills & Competencies

• Good communication skills (verbal and written)
• Strong organizational and time-management abilities
• Basic analytical and problem-solving skills
• Ability to work independently as well as in a team
• Proficiency in MS Office (Word, Excel, PowerPoint) and relevant tools
• Strong attention to detail and accuracy in task execution

Preferred Attributes

• Quick learner with a positive attitude
• Flexible and adaptable to a dynamic work environment
• Goal-oriented and committed to delivering results

Why Join Fusion CX?

If you are exploring customer service jobs in Mohali, call center executive jobs in Mohali, or BPO jobs for freshers, Fusion CX offers:

• A structured work environment with clear roles and responsibilities
• Opportunities to build a career in customer service and operations
• Continuous learning and development support
• A collaborative and performance-driven workplace

Start your journey with one of the growing customer experience leaders in Mohali as an operations executive and develop your career in customer service and operations with Fusion CX.