EEG Scheduling & Support Agent (Bilingual) – El Salvador

Combine customer care, coordination, and technical support in healthcare. Fusion CX is hiring EEG Scheduling & Support Agents in El Salvador to assist patients and healthcare providers using cloud-based EEG monitoring and neurological diagnostic services.

If you’re looking for healthcare customer service jobs in El Salvador, medical scheduling jobs, or healthcare technical support jobs, this opportunity is suited to candidates with strong English skills, customer service experience, and excellent coordination abilities.

Job Descriptions:

About the Role

As an EEG Scheduling & Support Agent, you will schedule EEG studies, coordinate equipment logistics, provide basic technical support, assist patients during their studies, and handle account inquiries. Accurate communication and follow-up are essential because coordination errors can delay patient diagnoses.

Key Responsibilities

• Schedule EEG studies and coordinate dates with patients and healthcare providers.
• Coordinate equipment logistics, including shipping, setup, and returns.
• Provide basic technical support for equipment and remote monitoring.
• Assist patients throughout their studies and answer their questions.
• Handle account inquiries from healthcare providers and patients.
• Follow health information privacy protocols, including HIPAA requirements.
• Document every interaction accurately and follow up on outstanding items.

Job Requirements:

• English proficiency at B2 level or above, spoken and written.
• Must be 18 years of age or older and have a valid DUI.
• Completed high school diploma.
• Solid computer skills, including web navigation, working across multiple windows and systems simultaneously, email, and Office or Google tools.
• Functional typing skills and strong written English.
• Availability to work rotating shifts, including weekends and holidays as required by the operation.
• Availability to complete initial training with 100% attendance.
• Ability to coordinate schedules and equipment logistics with healthcare providers and patients while following HIPAA requirements.
• Minimum 6 months of contact center experience, preferably in healthcare or technical support.

Preferred Qualifications

• Previous experience supporting healthcare or medical scheduling accounts.
• Familiarity with medical terminology or neurological diagnostic services.
• Experience coordinating equipment, shipments, or remote technical support.

Key Competencies

• Strong organization and follow-up for scheduling and logistics.
• Basic technical aptitude.
• Empathy when assisting patients in a healthcare setting.
• Confidentiality and sound judgment.
• Accuracy, attention to detail, and professionalism.

Why Join Fusion CX?

Join a global customer experience team supporting healthcare services, where accurate communication and dependable coordination contribute to patient care.

What You Will Gain

• Experience supporting patients and healthcare providers.
• Exposure to EEG scheduling and neurological diagnostic services.
• Experience coordinating equipment logistics and remote monitoring support.
• Opportunities to strengthen technical and customer service skills.

Apply Today

Looking for healthcare customer service jobs in El Salvador, medical scheduling jobs, EEG support jobs, or healthcare technical support jobs? Join Fusion CX as an EEG Scheduling & Support Agent and apply your skills in healthcare support.