Ecommerce Customer Care Executive – Kalyani

Are you searching for customer care executive jobs in Kalyani that offer career growth, stability, and an exciting opportunity to work in the booming Ecommerce sector? Fusion CX, a global leader in customer experience transformation, is looking for talented individuals to join our team as customer care executives or customer service associates. This customer service role gives you the chance to support customers of a leading Ecommerce company, ensuring seamless interactions and high-quality service. A large number of positions are available for the Ecommerce customer care executive role in Kalyani; apply now!

At Fusion CX, we believe in innovation, customer satisfaction, and empowering our employees. If you are looking for customer service jobs or call center jobs in Kalyani, this is your chance to become something more. Step into a fast-paced and dynamic work environment and become a customer experience specialist by joining us at Fusion CX. This Fusion CX Kalyani hiring is your opportunity to start or advance your career with a CX leader. With multiple positions available, we are hiring urgently—apply today for Ecommerce customer care executive jobs in Kalyani!

Job Description – Customer Care Executive

As a customer service associate, you will:

• Assist customers with inquiries, product details, order-related concerns, refunds, and returns.
• Handle customer calls with professionalism and empathy, ensuring a high level of service.
• Support e-commerce operations by troubleshooting order processing issues and providing solutions.
• Use MS Office and Google tools to document customer interactions and maintain accurate records.
• Work collaboratively with team members to enhance customer experience and satisfaction.
• Apply analytical and logical reasoning to identify problems and propose solutions to vendors and suppliers.

Note: Responsibilities may change based on business needs.

Job Requirements – Customer Care Executive

To excel in this customer service representative role, you should have:

• Minimum Education: Graduate degree in any discipline.
• Experience: Freshers and candidates with up to 6 months of relevant experience are welcome to apply for the role.
• Communication Skills: Strong verbal and written communication in English and Hindi or Bengali.
• Ecommerce Knowledge: Ecommerce experience and knowledge will be an additional advantage.
• Technical Skills: Basic proficiency in MS Office, Google Spreadsheets, and Documents.
• Customer Focus: A strong customer-oriented mindset with problem-solving skills.
• Logical Thinking: Ability to analyze customer/vendor concerns and suggest data-driven solutions.
• Availability: Willingness to work in flexible shifts in a fast-paced customer support environment.

Why Join Fusion CX?

At Fusion CX, we offer more than just a job—we provide a career with purpose, growth, and long-term opportunities. If you seek customer care executive jobs, diverse customer service jobs, or call center jobs in Kalyani, aim for more, join a customer experience transformation company, and grow. Here’s why Fusion CX is the right place for you:

• Career Advancement Opportunities—We provide structured training, mentorship, and IJP (Internal Job Posting) programs for multiple roles.
• Global Brand Exposure – Work with one of the top e-commerce companies, delivering world-class customer support.
• Supportive Work Culture – Be part of an energetic, inclusive, and innovation-driven environment where your contributions matter.
• Competitive Compensation & Benefits – Enjoy a rewarding starting package, including contributions to the Provident Fund (PF) and other lucrative benefits for experienced candidates.

If you’re seeking Kalyani jobs that offer stability, career growth, and professional development, Fusion CX is the perfect place for you! Join our team today as an Ecommerce customer care executive and be part of a company that values talent, growth, and success. Apply now—we are hiring urgently!