Trainer – Customer Service Operations (WFO, Durgapur)

If you are exploring Trainer jobs in Durgapur and want to shape frontline performance through structured learning programs, this opportunity is designed for you. Fusion CX is hiring a Trainer to manage end-to-end training initiatives, strengthen core customer service skills, and drive operational readiness across support teams. This role is ideal for professionals seeking Durgapur jobs in training and development within customer experience operations.

Job Description:

About the Role

As a Trainer, you will design, deliver, and evaluate classroom and blended training programs. You will play a key role in onboarding new hires, conducting refresher sessions, supporting nesting phases, and ensuring skill readiness aligned with operational standards.

Key Responsibilities

• Conduct end-to-end training programs for new and existing team members.
• Deliver classroom and blended learning sessions that drive measurable outcomes.
• Provide CORE training in customer service skills, process knowledge, and product knowledge.
• Conduct refresher training sessions to maintain and enhance floor performance.
• Prepare and design structured training materials and content.
• Generate training performance and effectiveness reports.
• Provide floor support as per operational requirements.
• Coordinate with different LOBs to assess Training Needs Analysis (TNA).
• Conduct feedback sessions and performance discussions as required.
• Manage BQM alignment and nesting compliance processes.
• Collaborate with operations teams to resolve training-related concerns.
• Facilitate open communication across departments to strengthen learning impact.

Job Requirements:

Education

• Graduation from a recognized institution.

Experience & Skills

• Experience in training delivery within customer support environments preferred.
• Strong presentation and facilitation skills.
• Ability to design structured learning materials and evaluate training outcomes.
• Excellent communication and interpersonal skills.
• Strong coordination skills across multiple operational units.
• Ability to manage deadlines and training throughput effectively.
• Proficiency in Microsoft Office applications.

Language & Communication Requirements

• Strong verbal and written communication skills required.
• Ability to present information clearly to diverse learner groups.

Other Requirements

• This is an onsite role.
• Work Mode: Work From Office (WFO).

Work Mode & Location

• Work Mode: WFO
• Location: Durgapur, India

Why Join Fusion CX?

At Fusion CX, trainers play a critical role in strengthening service quality and operational excellence. You will influence onboarding success, drive performance consistency, and contribute to scalable learning frameworks — making this a strong opportunity among Trainer jobs in Durgapur or Durgapur job vacancies for professionals building long-term careers in training and development within customer experience operations.