Customer Support Representative – Voice Support (English & Hindi) – Siliguri, India

Looking for jobs in Siliguri where you can create real impact? Fusion CX is hiring Customer Support Representatives fluent in English and Hindi to join our dynamic voice support team in Siliguri, West Bengal. If you enjoy solving customer issues, communicating with empathy, and building trust through every conversation, this role is for you. Whether you are exploring call center jobs in Siliguri, searching for a customer support job in Siliguri that offers professional growth, or eager to join a people-focused company with structured learning, this is your opportunity to start strong. Multiple openings are available, step into a role where your words, patience, and professionalism make all the difference.

Job Description:

Key Responsibilities

• Handle incoming calls in English and Hindi to assist customers with service queries or concerns.
• Maintain a courteous, solution-focused approach in every interaction.
• Accurately document queries, solutions, and follow-ups in internal systems.
• Provide prompt resolution while adhering to quality standards and compliance guidelines.
• Collaborate with internal teams for escalated issues and ensure closure.
• Meet performance KPIs, including First Call Resolution (FCR), Customer Satisfaction (CSAT), and Quality Scores.

Job Requirements:

• Education: Minimum 12th passed (mandatory).
• Language Proficiency: Fluent in English and Hindi with clear communication skills.
• Skills: Strong interpersonal and problem-solving abilities with an empathetic, customer-first approach.
• Experience: Prior experience in a voice process or customer service role is an advantage, but not mandatory.
• Flexibility: Willing to work rotational 24×7 shifts.
• Process Type: Domestic Voice Support
• Work Mode: Work from Office
• Location: Siliguri, West Bengal, India

Process Type: Domestic
Work Mode: Work from Office
Shift Window: 24/7 rotational shifts
Location: Siliguri, West Bengal, India

Why Join Fusion CX?

At Fusion CX, customer experience starts with employee experience. When you join our Siliguri team, you are not just entering into a customer support role; you are entering a workplace where growth, empathy, and collaboration are at the core of how we work.

• Work in a modern, supportive office located in the heart of Siliguri
• Be part of a diverse, fast-growing customer experience team
• Experience a people-first culture that nurtures your development
• Enjoy performance recognition, skill enhancement, and real career mobility
• Build a future in a company committed to excellence and employee well-being

Looking for customer support jobs in Siliguri or voice-based domestic process job vacancies in Siliguri, West Bengal? Your next opportunity starts here. Apply now and experience the Fusion CX difference as a Customer Support Representative in Siliguri.