Customer Support Representative – Voice Support (English & Hindi) – Ankurhati, Howrah, India

Are you fluent in English and Hindi with a graduate degree and a service-first mindset? Fusion CX is hiring Customer Support Representatives for its domestic voice process at our Ankurhati, Howrah office. If you are looking for customer service jobs in West Bengal, voice-based roles in Ankurhati, or want to build your career with a people-centric organization, this is your opportunity to join a global company transforming the customer service and experiences of customers and employees.

Bring your communication skills to a team that values empathy, performance, and growth. Multiple positions are open; apply now to join our customer experience mission as a Customer Support Representative in Ankurhati, Howrah, India.

Job Description – Customer Support Representative (Voice – English & Hindi)

Key Responsibilities

• Handle inbound voice calls in English and Hindi, assisting customers with queries and concerns
• Deliver accurate information and resolution with a calm and courteous approach
• Document all interactions in internal systems with precision
• Coordinate with internal teams for timely issue escalation and resolution
• Meet key performance indicators, including First Call Resolution (FCR), Customer
• Satisfaction (CSAT), and quality benchmarks
• Follow compliance and service guidelines at all times

Job Requirements – Customer Support Representative (Voice – English & Hindi)

• Graduate in any discipline (mandatory)
• Proficiency in English and Hindi with clear communication skills
• Strong interpersonal and problem-solving skills
• Customer-first attitude with a calm and empathetic demeanor
• Previous customer support or voice process experience is a plus, but not mandatory

Process Details
Process Type: Domestic Voice Support – Inbound
Work Mode: Work from Office
Shift Window: 24/7 rotational shifts
Location: Howrah, West Bengal, India

Why Join Fusion CX?

At Fusion CX, we believe employee experience shapes customer experience. Join our Howrah team and become part of a workplace that supports your growth while recognizing your performance.

• Work in a modern facility located at Ankurhati.
• Join a professional team focused on delivering service excellence
• Access learning and upskilling opportunities across roles
• Thrive in a people-first culture with clear paths for development
• Experience a company that values your voice and vision for growth

Apply now to start your journey with Fusion CX in Ankurhati, Howrah.