Customer Support Representative – International Chat Process (English) – Kolkata, India

Are you a graduate with strong English communication skills looking to step into a global support role? Fusion CX is hiring Customer Support Representatives for its international chat support process at our Kolkata office. If you are detail-oriented, tech-savvy, and fluent in written English, this is your opportunity to grow your career with a company that values precision, professionalism, and performance.

If you are searching for international process jobs in Kolkata, chat support roles, or graduate-level customer service jobs in West Bengal, this opening is your gateway to a global career in customer experience. Apply now for the customer support representative (Chat) role in Kolkata, India. Multiple roles available.

Job Description – Customer Support Representative (Chat – English)

Key Responsibilities

• Handle real-time customer queries through live chat with a focus on accuracy, clarity, and speed
• Deliver prompt, empathetic, and solution-focused responses to international customers
• Adhere to quality standards while managing multiple conversations efficiently
• Document every interaction with clarity in internal CRM tools
• Coordinate with internal teams for timely resolution of escalations
• Maintain professionalism and brand tone in all written communications
• Meet KPIs such as Response Time, Chat Accuracy, CSAT, and Chat Handling Time

Job Requirements – Customer Support Representative (Chat – English)

• Must be a graduate in any discipline (graduation is mandatory)
• Fluency in English (spoken and written). Communication level Versant 5/6 is required.
• Strong grammar, typing, and multitasking skills
• Willingness to work in 24×7 rotational shifts (any 9-hour shift)
• Prior experience in international chat support is a plus
• Ability to work independently and under pressure in a fast-paced environment
• Strong customer orientation with attention to detail

Process Details

Process Type: International Chat Support
Work Mode: Work from Office
Shift Window: Rotational shifts (24/7, 9 hours per shift)
Location: Kolkata, West Bengal

Why Join Fusion CX?

At Fusion CX Kolkata, we go beyond customer service, we build careers fueled by innovation, empathy, and growth. As part of our international chat support team, you’ll engage with customers worldwide while building professional capabilities that set you apart.

• Work in a world-class facility located in Kolkata
• Join a fast-paced, global support team that recognizes your performance
• Access structured training, development, and leadership tracks
• Thrive in a culture that’s inclusive, employee-focused, and future-ready
• Be part of a global CX company committed to delivering excellence through its people

Looking for chat process jobs in Kolkata, international customer support roles, or a stable career path in global service delivery? Apply today and experience the Fusion CX difference.