Customer Support Representative – Cebu, Philippines

At Fusion CX, customer support is more than answering calls. It is about ensuring smooth operations, empowering technicians, and enhancing customer satisfaction. We are hiring Customer Support Representatives at our Cebu site. If you are looking for jobs in Cebu or want to grow your career in one of the most rewarding Cebu jobs in the BPO sector, this is your chance to join a people-first company. With strong communication skills and BPO experience, you can build a meaningful career while delivering service that makes an impact.

Job Description

Your Key Responsibilities as a customer support representative in Cebu, Philippines:

• Support field technician needs via phone, email, and other approved support channels.
• Help manage on-site labor, troubleshoot, and direct calls to ensure the successful completion of work assignments by field technicians.
• Perform ticket triage before dispatching to technicians.
• Maintain advanced user standards and compliance in CRM/ERP and RAMP work assignment applications.
• Handle inbound customer calls to promote products or services.
• Facilitate product/service sales aligned with customer needs.
• Guide customers with product and service knowledge, ensuring professional and courteous interaction.
• Adhere to account-specific policies for communication, including initiating calls, callbacks, returning calls, and responding to emails.
• Ensure accuracy and confidentiality of customer information, including account, billing, and credit details.
• Meet or exceed client KPIs, including attendance, adherence, QA, sales conversion, productivity, handling time, and CSAT/CSI.
• Deliver excellent customer experience by resolving issues, processing accounts, verifying customer files, and maintaining accurate interaction records.
• Identify opportunities for process improvements and customer engagement.
• Send reports as required by the account or supervisor.
• Collaborate with your superior on learning opportunities, career growth, and development.

Job Requirements

Key Competencies Required for Success in this Role:

• Minimum of a Senior High School graduate.
• At least 3 months of BPO experience.
• Excellent verbal and written communication skills.
• Willing to work on-site at the Cebu location.
• Can start immediately (ASAP).

Why Join Fusion CX?

At Fusion CX Cebu, every interaction is an opportunity to develop your skills and make a meaningful impact. As a Customer Support Representative, you’ll support technicians, enhance customer experience, and thrive in a people-first culture designed for growth.

• Exciting performance-based incentives.
• HMO with dental coverage and free dependent coverage.
• Life insurance program.
• Free shuttle service.
• Career development opportunities and professional growth.
• Quarterly team-building activities and a familial work environment.
• Government benefits and a salary package from day one.

If you are searching for customer support jobs in Cebu, exploring call center opportunities in Cebu, or seeking a long-term career path in customer service, this is the ideal opportunity. Apply today and be part of one of the most rewarding Cebu jobs with Fusion CX.