Customer Support Executive – Live Chat (Crypto Job) – Bangalore, India
Are you looking for live chat support jobs in Bangalore or BPO jobs in Bangalore within the fast-growing cryptocurrency industry? Fusion CX is hiring Customer Support Executives – Live Chat to support a global cryptocurrency exchange platform. This opportunity is ideal for candidates with experience in chat-based customer support, strong typing speed, and an interest in cryptocurrency, blockchain technology, and digital finance. If you thrive in fast-paced digital environments and enjoy resolving customer issues through chat channels, this role offers strong learning and career growth opportunities.
Job Description:
About the Role
As a Customer Support Executive – Live Chat, you will provide real-time assistance to users of a leading cryptocurrency trading platform. You will handle customer inquiries related to account access, transactions, security concerns, and platform navigation through live chat channels.
This role requires strong written communication, quick problem-solving ability, and a customer-first mindset. You will support users across multiple geographies while ensuring professional and efficient interactions.
Key Responsibilities
- Provide customer support through live chat platforms, resolving queries related to account access, transactions, and platform usage.
- Deliver clear, accurate, and timely responses while maintaining a professional tone in written communication.
- Troubleshoot common platform issues and guide customers through solutions step-by-step.
- Assist customers with account verification, security checks, and general platform navigation.
- Escalate complex or technical issues to appropriate internal teams when required.
- Maintain accurate documentation of all customer interactions within CRM or support systems.
- Handle multiple chat conversations simultaneously while maintaining response quality and speed.
- Follow platform compliance, data security, and customer protection protocols.
- Meet performance metrics including response time, resolution rate, quality scores, and customer satisfaction.
- Stay updated on platform features, cryptocurrency trends, and internal knowledge base updates.
Job Requirements:
Education
- Bachelor’s Degree (4-year undergraduate program or equivalent)
Language Skills
- Native proficiency in Hindi, Urdu, or Bengali
• English proficiency at CEFR C1–C2 level with excellent written communication skills
Typing Skills
- Minimum 50+ words per minute (WPM) typing speed in English and Hindi/Urdu/Bengali
Experience
- Minimum 1 year of experience in Live Chat Customer Support
- Experience in BPO, technical support, or digital platform customer service
Preferred Skills
- Knowledge or experience in Cryptocurrency, Blockchain, or Crypto Exchanges
- Strong analytical and problem-solving abilities
- Ability to multitask and manage multiple chat conversations simultaneously
- Familiarity with CRM tools, chat support platforms, and knowledge base systems
Work Details
Location: Bangalore, India
Work Mode: Work From Office
Schedule: 6 Days Working | Rotational Week Off
Why Join Fusion CX?
If you are looking for crypto jobs in Bangalore, live chat support jobs, or customer support jobs in the blockchain industry, Fusion CX offers:
- Opportunity to support a global cryptocurrency platform
- Exposure to blockchain technology and digital finance operations
- A dynamic and fast-growing work environment
- Continuous learning and professional development opportunities
- A collaborative and innovative workplace culture
Start your career in the rapidly evolving cryptocurrency customer support industry with one of the most exciting live chat jobs in Bangalore.