Customer Support Executive – Email and Chat (Crypto Trading Platform) – Kolkata

Are you skilled in written communication and passionate about technology, digital assets, or financial innovation? Fusion CX is hiring Customer Support Executives – Email and Chat in Kolkata to support a leading global crypto trading platform. If you’re looking for customer support jobs in Kolkata, email and chat process jobs, or a career in fintech and crypto operations, this role offers the perfect blend of precision, learning, and opportunity in a secure, fast-paced environment.

Job Description:

About the Role

As a Customer Support Executive, you will assist users of a global crypto trading platform through email and chat support. You will handle queries related to account updates and platform access, ensuring accuracy, compliance, and data security in every interaction. This is a full-time, office-based position at our Fusion CX campus in Sector V, Salt Lake, Kolkata.

Key Responsibilities

Responsibilities of a Customer Support Executive – Email and Chat include:

• Handle user inquiries, feedback, and complaints via email, chat, or other online support tools.

• Manage back-office tickets and provide accurate, timely, and professional responses 24×7.

• Document each case thoroughly, recording user requests, advice provided, and next actions in the designated CRM system.

• Coordinate with internal departments and client-side teams to ensure prompt and complete resolution of user issues.

• Assist users with general inquiries, account access, or product information while maintaining compliance with process and data security guidelines.

• Identify recurring issues, provide feedback to improve user experience, and support process enhancement initiatives.

• Handle special cases and ad hoc tasks as directed, ensuring high accuracy and confidentiality.

• Stay informed about platform updates, crypto-related features, and new support procedures.

Job Requirements:

Qualifications and requirements of an ideal candidate for the role of  customer care executive (Chat and Email) in Kolkata:

• Education: Graduate in any discipline (mandatory).

• Experience: Minimum 1–2 years of experience in email and chat support (required).

• Communication: Excellent written and verbal communication skills in English.

• Technical: Strong typing skills, multitasking ability, and comfort using CRM and ticketing tools.

• Work Ethics: Highly organized, detail-oriented, and capable of managing sensitive customer data responsibly.

• Shift Flexibility: Willingness to work 24×7 rotational shifts, including weekends and holidays.

• Added Advantage: Interest or basic knowledge of cryptocurrency, fintech, or online trading platforms.

Key Details

• Work Schedule: Six-day workweek with rotational week-offs; 24×7 rotational shifts.

Why Join Fusion CX Kolkata?

At Fusion CX Kolkata, innovation meets opportunity. As part of our email and chat support team, you will work in a dynamic environment that values precision, learning, and growth.

• Be part of a next-generation customer experience project in the fintech and crypto domain.
• Strengthen your communication and problem-solving skills through real-time client interaction.
• Build a career with one of the fastest-growing CX companies in India.
• Enjoy a structured, collaborative workplace designed for professional development.

Looking for email and chat process jobs in Kolkata, or a chance to work on a crypto trading platform support role? Apply now and join Fusion CX to take your next step in digital customer experience.