Customer Support Executive – Email and Chat (Crypto Trading Platform) – Kolkata

Are you interested in cryptocurrency, digital assets, or trading platforms and looking for customer support jobs in Kolkata? Fusion CX is hiring Customer Support Executives – Email and Chat to support a leading global crypto trading platform. This role is perfect for individuals with strong written communication skills, attention to detail, and a genuine interest in technology and finance. If you’re looking for email and chat process jobs in Kolkata or want to start your career in crypto customer support, this is your opportunity to join a growing industry with a trusted CX leader.

Job Description:

About the Role

As a Customer Support Executive, you will assist users of a global crypto trading platform through email and chat support. You will handle queries related to account updates and platform access, ensuring accuracy, compliance, and data security in every interaction. This is a full-time, office-based position at our Fusion CX campus in Sector V, Salt Lake, Kolkata.

Key Responsibilities

Responsibilities of a Customer Support Executive – Email and Chat include:

• Handling customer interactions through email and chat with professionalism, empathy, and clarity.
• Supporting users in updating account credentials while maintaining compliance and information security.
• Accurately logging and tracking customer interactions in the system.
• Escalating complex or sensitive cases to the appropriate teams promptly.
• Meeting quality and service level agreements and standards consistently.
• Staying informed about platform updates, features, and basic cryptocurrency concepts.

Job Requirements:

Qualifications and requirements of an ideal candidate for the role of  customer care executive (Chat and Email) in Kolkata:

• Graduate in any discipline (minimum qualification).
• One to two years of experience in email and chat support is mandatory.
• Excellent English communication skills, both written and verbal.
• Strong analytical, problem-solving, and customer-handling abilities.
• Willingness to work in a 24×7 rotational shift schedule.
• Interest or basic knowledge of cryptocurrency or trading platforms is an advantage.

Key Details

• Work Schedule: Six-day workweek with rotational weekoffs; 24×7 rotational shifts.

Why Join Fusion CX Kolkata?

At Fusion CX Kolkata, innovation meets opportunity. As part of our email and chat support team, you will work in a dynamic environment that values precision, learning, and growth.

• Be part of a next-generation customer experience project in the fintech and crypto domain.
• Strengthen your communication and problem-solving skills through real-time client interaction.
• Build a career with one of the fastest-growing CX companies in India.
• Enjoy a structured, collaborative workplace designed for professional development.

Looking for email and chat process jobs in Kolkata, or a chance to work on a crypto trading platform support role? Apply now and join Fusion CX to take your next step in digital customer experience.