Customer Support Associate – Benefit Administration / Insurance – Cebu, Philippines

If you are searching for a growth-oriented job or hiring in Cebu in a global company or exploring a rewarding call center hiring in Cebu, Fusion CX is recruiting Customer Support Associates for our Benefit Administration and Insurance support process. This role is a great fit for candidates who want to start or advance their customer service career in Cebu while supporting customers with clarity, empathy, and professionalism.

About the Role

As a Customer Support Associate, you will assist customers with questions related to benefit administration and insurance services. You will manage client inquiries, resolve concerns, maintain accurate records, and provide a smooth and reliable support experience. The role requires strong communication skills, organized work habits, and the ability to anticipate customer needs.

Key Responsibilities

• Respond to customer inquiries with empathy, patience, and professionalism.
• Take ownership of each case from start to finish, ensuring timely and accurate resolution.
• Provide clear guidance on benefit administration and insurance-related queries.
• Build and maintain positive relationships with customers, brokers, or administrators.
• Maintain updated and organized account information.
• Handle sensitive and confidential information responsibly.
• Educate customers on tools, systems, processes, and service policies.
• Collaborate with internal teams to support process improvements and deliver a seamless customer experience.

Qualifications & Requirements

• Minimum Education: Class 12th (XII).
• Excellent verbal and written English communication skills.
• Strong customer empathy and listening abilities.
• Ability to multitask, prioritize, and maintain accuracy under pressure.
• Organized work style with attention to detail.
• Prior customer support experience is an advantage, but not mandatory.
• Work From the Office in Cebu.

Why Join Fusion CX Cebu?

At Fusion CX, you’ll be part of a growth-focused environment built to support long-term careers in Cebu.

• Opportunity to work in a high-demand Benefit Administration & Insurance support process.
• Supportive teams and a stable, people-first culture.
• Training and development programs to strengthen your customer service skills.
• Clear career advancement pathways within operations and service delivery.

If you’re actively looking for a rewarding job or hiring in Cebu in a global BPO or want to join an ongoing call center hiring in Cebu, apply now and begin your journey with Fusion CX’s Cebu operations team.