Customer Services Representative – English and Traditional Arabic

Fusion CX seeks motivated and customer-centric individuals to enhance our customer service team. As a Customer Service Associate fluent in English and traditional Arabic, you will be our customer’s first point of contact, playing a pivotal role in ensuring they receive a positive experience. Your responsibilities will include responding to inquiries, resolving issues, and providing top-notch service. This role is perfect for individuals passionate about customer service and possessing excellent communication skills in both English and Traditional Arabic. Join our dynamic team as a Customer Services Representative in Casablanca, Morocco, and embark on a rewarding career path with us. Apply now!

Job Description

Here are the key responsibilities of the Customer Services Associate in Casablanca:

• Engage with Customers: Respond to customer inquiries via phone, focusing on delivering high-quality service while efficiently resolving any issues.
• Handle Complaints: Address customer complaints with professionalism and empathy, offering practical solutions to ensure customer satisfaction.
• Inform and Assist: Provide accurate, detailed information about our products, services, and policies to help customers effectively.
• Follow-up: Conduct regular follow-ups to assess satisfaction, address concerns, and cultivate long-term loyalty.
• Collaborate: Work closely with other departments to resolve complex issues, showcasing a team-oriented approach to problem-solving.
• Maintain Records: Keep meticulous records of customer interactions and relevant information in our databases, ensuring comprehensive and current profiles to deliver better services.

Job Requirements

The Customer Services Representative in Casablanca, Morocco needs to possess the following qualities:

• Communication: Excellent verbal and written skills in English and Oriental Arabic.
• Problem-solving: Strong aptitude for quick and effective decision-making.
• Empathy: Demonstrated ability to handle difficult situations with compassion and professionalism.
• Technical Proficiency: Comfortable using computer tools and customer management software.
• Teamwork: Ability to work collaboratively within a team and across departments.
• Time Management: Strong skills in managing multiple tasks simultaneously.

Join Us

At Fusion CX, we are dedicated to transforming the customer experience. If you have a passion for customer service and are looking for a place where your work makes a real difference, we would love to hear from you. Apply today and join us as fluent English and traditional Arabic-speaking customer service representatives in Casablanca, Morocco, and become a part of our diverse and dynamic team at Fusion CX.