Customer Services Representative – Dutch – Casablanca

Fusion CX seeks customer-centric, friendly individuals who are passionate about advancing their careers in the customer service industry. If you have exceptional communication skills, a knack for connecting with people, and fluency in Dutch, you’re the perfect candidate for us. As a Customer Service Representative, you will be crucial in answering customer queries and solving their problems with a positive demeanor for our Dutch-speaking customers. This is your opportunity to join a team of customer service professionals and contribute to Fusion CX’s growth and success.

Key Responsibilities:

• Customer Interaction: Answer customer inquiries via phone, ensuring high-quality service delivery and effective resolution of issues.
• Complaint Management: Professionally and empathetically handle customer complaints, finding suitable solutions to ensure satisfaction.
• Information Provision: Provide accurate information about our products, services, and company policies to assist customers effectively.
• Customer Follow-Up: Regularly check in with customers to confirm their satisfaction and foster loyalty.
• Cross-Department Collaboration: Work with various departments to address complex customer issues, ensuring a coordinated approach to problem-solving.
• Record Maintenance: Maintain up-to-date customer records and databases for accurate tracking and management of customer interactions.

Job Requirements:

• Language Skills: Excellent verbal and written communication skills in Dutch.
• Problem-Solving: Ability to quickly assess situations and make effective decisions.
• Empathy: Demonstrated capacity to manage challenging situations with professionalism and calm.
• Technical Proficiency: Comfortable using computer tools and customer management software.
• Teamwork: Ability to collaborate effectively within a team and across different departments.
• Time Management: Strong organizational skills, capable of handling multiple tasks simultaneously.

Why Join Fusion CX:

Joining Fusion CX careers means becoming part of a dedicated and supportive team that values not only our customers’ satisfaction but also our employees’ growth and happiness. We offer a dynamic and inclusive workplace where your contributions are valued, and your professional development is taken seriously. Apply now for the fluent dutch speaking Customer Services Representative role and start your rewarding career journey with Fusion CX.