Customer Service & Sales Representative – Financial Services – El Salvador

Are you searching for jobs in El Salvador within a fast-growing financial services environment? Fusion CX is hiring a Customer Service & Sales Representative for a dynamic loan support program. This opportunity is ideal for candidates seeking call center jobs in El Salvador, BPO jobs in El Salvador, or customer service roles with strong sales exposure. If you are confident in English communication, comfortable with inbound and outbound calls, and interested in financial services, this role offers stability, performance-based growth, and long-term career development.

Job Description:

About the Role

As a Customer Service & Sales Representative, you will play a central role in delivering a high-quality experience to borrowers and cosigners through inbound calls, outbound calls, and professional video interactions. You will promote loan products, assist customers with application-related questions, provide billing and repayment support, and guide customers through a transparent and respectful financial process. This role requires professionalism, independence, and the ability to build trust with individuals making important financial decisions.

Key Responsibilities

• Answer inbound calls and initiate outbound calls to assist customers with loan inquiries, application support, and repayment questions.
• Conduct professional video calls to guide customers and cosigners through product explanations, documentation requirements, and application steps.
• Provide clear, courteous, and consistent customer service aligned with compliance and transparency standards.
• Identify cross-sell and upsell opportunities while maintaining a consultative sales approach.
• Accurately document all customer interactions in internal CRM systems.
• Resolve account-related inquiries, including billing status, repayment schedules, and procedural questions.
• Meet or exceed KPIs related to customer satisfaction (CSAT), call quality, efficiency, and sales conversion.
• Maintain the confidentiality of customer financial and personal information.
• Collaborate with team leaders and peers to improve performance and customer experience outcomes.

Job Requirements:

• High School Diploma or equivalent required
• English Proficiency:  English fluency required with clear verbal and written communication skills
• Previous call center experience in customer service, financial services, sales, or back-office support
• Comfortable handling inbound calls, outbound calls, and video-based customer interactions
• Strong consultative sales skills with the ability to influence customer decisions professionally
• Excellent listening, empathy, and problem-solving skills
• Basic computer proficiency and CRM navigation skills
• Ability to manage high-volume communication activities in a fast-paced call center environment

Why Join Fusion CX?

If you are looking for jobs in El Salvador that combine customer service, sales, and financial support, Fusion CX offers:

• A structured call center environment with clear performance metrics
• Career growth opportunities within the BPO and financial services sector
• Continuous coaching and professional development
• Exposure to financial product support and consultative sales techniques
• A collaborative, team-oriented workplace culture

Take the next step in your career with one of the leading call center jobs in El Salvador. Apply today and grow your future in customer service and sales within the financial services industry.