Customer Service Representative – Voice Support (English & Hindi) – Navi Mumbai, India

Mega Hiring Drive at Fusion CX – Join Our Growing Team in Navi Mumbai! Are you fluent in English and Hindi? Are you looking to launch or grow your career in customer service with a company that puts people first? Fusion CX is now hiring Customer Service Representatives for our Voice Support team in Navi Mumbai. With a dynamic workplace, a supportive team culture, and a lucrative incentive plan, this opportunity is designed for individuals who thrive in a fast-paced, customer-first environment.

Whether you are a recent graduate or have up to two years of experience, this is your chance to step into a customer-centric role with strong career potential. If you are looking for call center jobs in Navi Mumbai or customer service job openings near Mahape, this is the opportunity to make your mark.

Job Description – Customer Service Representative (Voice Support)

Key Responsibilities

• Handle incoming calls, emails, and chats from customers regarding service requests, complaints, and general inquiries.
• Provide accurate information about plans, coverage, and the claims process.
• Log customer interactions in CRM tools and ensure timely resolution.
• Escalate unresolved queries to the appropriate internal departments.
• Follow up with customers after the service to ensure satisfaction and gather feedback.
• Maintain a high level of professionalism and empathy during customer interactions.
• Meet KPIs like average handling time (AHT), customer satisfaction score (CSAT), and first-call resolution (FCR).

Job Requirements – Customer Service Representative

• Minimum HSC / Graduate in any discipline.
• 0–2 years of experience in customer service (preferably in insurance, e-commerce, or consumer electronics sectors).
• Excellent verbal and written communication skills (English and Hindi).
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.

Process Type: Inbound Voice (English & Hindi)
Work Mode: Work from Office
Shift: Fixed Day Shift | 6 Days a Week | Rotational Week-Off
Location: Navi Mumbai

Why Join Fusion CX?

At Fusion CX, your voice drives customer satisfaction—and your success fuels ours. We create meaningful customer connections while offering our employees a career journey supported by growth, learning, and recognition.

• Be part of a fast-growing CX company serving global and domestic clients
• Enjoy performance-based incentives, timely recognition, and career growth opportunities
• Thrive in a people-first culture that celebrates effort, empathy, and team spirit
• Work in a modern, accessible office in Navi Mumbai’s Millennium Business Park
• Learn through ongoing training and development programs tailored to your career stage

Looking for customer service jobs in Navi Mumbai or voice process job openings in Mahape? Ready to start your journey in a role where you matter? Apply today. Walk in and walk out with opportunity. Only at Fusion CX.