Customer Service Representative – Technical Support and Billing (WFO, San Salvador)

San Salvador continues to grow as a hub for customer experience operations, and this opportunity stands out among technical support jobs in El Salvador for candidates ready to combine technical troubleshooting with frontline service delivery. Fusion CX is hiring Customer Service Representatives for a structured technical support process designed for individuals seeking a customer service job in El Salvador with exposure to wireless services, connectivity support, and account management in a performance-driven environment.

Job Description:

About the Role

You will manage inbound and outbound customer interactions related to technical troubleshooting, billing concerns, account adjustments, and service inquiries. This role requires foundational technical knowledge, adaptability, and the ability to translate complex terminology into customer-friendly explanations.

Key Responsibilities

• Handle inbound and outbound calls related to technical support and service inquiries.
• Troubleshoot issues involving voice, data, devices, and network connectivity.
• Explain technical solutions clearly using appropriate customer-facing language.
• Identify customer needs and recommend relevant products or service options.
• Navigate multiple internal systems to document interactions accurately.
• Maintain compliance with service quality and productivity standards.
• Support daily and monthly sales and retention objectives.
• Stay updated on technology changes and wireless product enhancements.

Job Requirements:

Education

• High school diploma

Experience & Skills

• 0–6 months of customer service, call center, or technical support experience preferred.
• Basic understanding of troubleshooting fundamentals and wireless terminology.
• Strong communication skills (verbal and written).
• Ability to multitask across systems and tools efficiently.
• Detail-oriented with strong problem-solving ability.
• Comfortable working in a fast-paced, target-based environment.

Language & Communication Requirements

• Clear and professional communication skills required.
• Ability to simplify technical concepts for customers.

Other Requirements

• Reliable attendance and punctuality.
• Willingness to learn and adapt continuously.
• Work Mode: Work From Office (WFO).

Work Mode & Location

• Work Mode: WFO
• Location: San Salvador, El Salvador

Why Join Fusion CX?

Fusion CX provides structured onboarding, hands-on exposure to wireless support environments, and measurable performance growth opportunities. For professionals actively searching for technical support jobs in El Salvador or customer service jobs in El Salvador, this role offers technical skill development, stability, and a clear pathway into advanced support and service operations.