Customer Service Representative – Patient Scheduling (Bilingual) – El Salvador

Looking for healthcare customer service jobs in El Salvador? Fusion CX is hiring Customer Service Representatives for patient scheduling and healthcare support. If you have strong B2-level English skills, enjoy helping people, and can communicate with empathy and professionalism, this opportunity allows you to support patients with medical appointments, service inquiries, insurance coverage, referrals, and required documentation. Candidates with contact center experience who want to build a career in medical appointment scheduling and patient services are encouraged to apply.

Job Descriptions:

About the Role

As a Customer Service Representative – Patient Scheduling at Fusion CX, you will serve as a point of contact for patients of a network of medical clinics in the United States. You will manage appointment scheduling, provide accurate information about available services and appointment preparation, and assist with questions about insurance coverage, referrals, and documentation. Your role is to help patients navigate scheduling needs while maintaining accurate records, protecting confidential information, and following applicable healthcare protocols.

Key Responsibilities

• Schedule, confirm, and reschedule medical appointments for patients across multiple clinics.
• Handle inbound calls from patients seeking information about available services, appointment availability, and appointment preparation.
• Assist patients with questions about insurance coverage, referrals, and required documentation.
• Maintain accurate and detailed patient appointment records in the scheduling system.
• Communicate with empathy and professionalism while protecting patient confidentiality and following HIPAA requirements.
• Manage high call volumes efficiently while meeting service-level agreements (SLAs) and patient satisfaction goals.
• Confirm patient details accurately, including names, appointment dates, and insurance information.

Job Requirements:

• English Proficiency: B2 – Advanced, spoken and written.
• Age and Identification: Must be at least 18 years old and have a valid DUI.
• Education: Completed high school diploma.
• Experience: Minimum of 6 months of contact center experience, preferably in healthcare or appointment scheduling.
• Computer Skills: Ability to navigate the web, work across multiple windows and systems simultaneously, use email, and work with Microsoft Office or Google tools.
• Typing and Written Communication: Functional typing skills and strong written English. The minimum words-per-minute requirement is to be confirmed with Operations.
• Schedule: Availability to work rotating shifts, including weekends and holidays as required by the operation.
• Training: Availability to complete initial training with 100% attendance.
• Scheduling and Healthcare Support: Ability to manage medical appointments across multiple clinics and explain insurance, referral, and documentation requirements while following HIPAA guidelines.

Key Competencies

• Empathy and professionalism when assisting patients.
• Accuracy and attention to detail in appointment scheduling and patient records.
• Efficiency when handling high call volumes.
• Active listening and clear communication.
• Confidentiality and compliance with healthcare protocols.

Preferred Qualifications

• Previous BPO experience supporting healthcare or patient access accounts.
• Experience using medical appointment scheduling systems.
• Familiarity with insurance coverage, referrals, and HIPAA guidelines.

Why Join Fusion CX El Salvador?

Join Fusion CX and contribute to a patient-focused support experience where accurate scheduling, clear communication, and empathetic service help people access healthcare services more efficiently.

What You Will Gain

• Experience in patient scheduling and healthcare customer support.
• Opportunities to strengthen communication, organization, and appointment coordination skills.
• Exposure to healthcare service processes, insurance terminology, and patient confidentiality requirements.

Apply Today

Ready to explore medical appointment scheduling jobs in El Salvador? Apply for the Customer Service Representative – Patient Scheduling position at Fusion CX. If you’re searching for healthcare customer service jobs in El Salvador, patient scheduling jobs, or medical customer support jobs, and meet the B2 English and contact center experience requirements, we encourage you to apply.