Customer Service Representative – Legal Lead Transfer Campaign (WFO, Belize City)

Every call in this role connects someone seeking legal help to the specialist who can assist them, making accuracy, empathy, and clear communication essential from the very first sentence. Fusion CX is hiring Customer Service Representatives in Belize City for a legal services lead transfer campaign, engaging potential clients and transferring them to intake specialists who provide legal assistance. If you are searching for BPO jobs in Belize City, bilingual call center jobs in Belize, or outbound sales and service jobs in Belize City where your communication skills create real impact, this role is your opportunity.

Job Description:

About the Role

You will engage inbound and outbound contacts who are seeking legal assistance, conduct brief qualifying conversations, and transfer them efficiently to intake specialists. The role demands exceptional conversational skills, professionalism under pressure, and the ability to handle sensitive interactions with care and confidence.

Key Responsibilities

• Engage customers through inbound and outbound interactions related to legal assistance inquiries.
• Conduct professional, empathetic qualifying conversations to understand the customer’s legal support needs.
• Transfer qualified contacts accurately and promptly to intake specialists providing legal assistance.
• Follow all campaign scripts, call handling guidelines, and compliance procedures consistently.
• Maintain accurate records of all interactions, dispositions, and transfer outcomes in required systems.
• Meet or exceed daily contact, qualification, and transfer targets.
• Handle both English-speaking and bilingual interactions with equal professionalism and clarity.
• Collaborate with team members and supervisors to continuously improve call quality and transfer accuracy.

Responsibilities may evolve based on operational requirements.

Job Requirements:

Education

• Minimum high school diploma or equivalent.

Experience & Skills

• Call center experience in sales and customer service is required.
• Exceptional conversational skills with the ability to build rapport quickly and professionally.
• Strong active listening skills and the ability to handle sensitive customer situations with empathy.
• Experience in legal services, legal support campaigns, or intake coordination is a strong advantage.
• Detail-oriented with accurate and consistent call disposition and data entry habits.
• Ability to follow structured qualifying scripts and transfer workflows precisely.
• Basic computer proficiency and ability to navigate systems during live interactions.

Language & Communication Requirements

• English proficiency required — strong verbal communication and conversational skills essential.
• Bilingual candidates strongly encouraged to apply — bilingual proficiency is a significant advantage for this campaign.

Other Requirements

• Work Mode: Work From Office (WFO).

Work Mode & Location

Work Mode: WFO Location: Belize City, Belize

Why Join Fusion CX?

Few roles in a contact center carry the kind of quiet significance this one does — every transfer you complete puts someone in need one step closer to legal support. At Fusion CX Belize City, you will work within a structured, professionally managed campaign environment with clear expectations, ongoing coaching, and a team culture that values communication excellence and accountability. For candidates exploring jobs in Belize City, bilingual BPO jobs in Belize, or legal support call center jobs in Belize City where your voice genuinely makes a difference, Fusion CX offers the platform, the purpose, and the professional growth to build something meaningful. Apply now and take the next step with Fusion CX.