Customer Service Representative – Insurance Claims – San Ignacio
Job Role: Inbound/Outbound/Emails/Chats | Location: San Ignacio
Overview
Join our dynamic customer service team as a representative specializing in insurance claims. In this vital role, you’ll assist customers with new and existing insurance claims, ensuring all processes, from filing to payment and adjustments, are handled professionally as a Customer Service Representative, managing insurance claims.
Responsibilities – Customer Service Representative
- Claims Processing: Assist with filing new insurance claims and processing payments efficiently.
- Customer Communication: Handle customer interactions through phone, email, and live chat, ensuring clarity and accuracy in all communications.
- Documentation: Maintain precise documentation to support the accurate evaluation and processing of insurance claims.
- Claims Updates: Provide customers with timely updates on the status of their claims and any necessary follow-up actions.
- Dispatch Services: Coordinate dispatch services for adjusters and handle logistics related to claims adjustment.
- Record Management: Take and manage recorded statements to ensure all claim details are correctly captured.
Requirements – Customer Service Representative
- Industry Experience: Previous experience in customer service, especially within the insurance sector, is highly desirable.
- Language Skills: Bilingual proficiency in English and Spanish is required.
- Communication: Strong communication skills to effectively engage with customers across multiple platforms.
- Attention to Detail: Exceptional focus on detail and accuracy, particularly in documentation and data handling.
- Professionalism: Ability to stay calm and maintain professionalism during customer interactions.
- Technical Skills: Experience in insurance claims processing and familiarity with related software and tools is advantageous.
- Multitasking: Capable of managing multiple tasks simultaneously in a fast-paced environment.
Why Join Us?
Fusion CX is committed to providing exceptional service to our clients and a supportive work environment for our team. We offer competitive compensation, comprehensive training, and opportunities for advancement.
Apply Now
We are seeking a dedicated professional to enhance our customer service team. If you have the skills and experience we’re looking for, apply today to make a significant impact in the lives of our customers as a Customer Service Representative managing insurance claims in San Ignacio.