Customer Service Representative – Health Insurance Lead Coordination (WFO, Belize City)

Results happen one conversation at a time, and in this role, every call you make connects a real person to healthcare coverage they are actively looking for for their healthcare needs. Fusion CX is hiring Customer Service Representatives in Belize City for a health insurance lead coordination campaign, reaching out to customers who have already expressed interest in their health coverage options online. If you are exploring call center jobs in Belize City or customer service jobs in Belize that combine outbound sales energy with meaningful, people-first interactions, this is a role worth pursuing.

Job Description:

About the Role

You will handle outbound calls to customers who have previously engaged with health insurance information online. Your primary focus is to ask a defined set of qualifying questions and transfer interested, eligible customers to the appropriate specialists. The role is process-driven, conversation-focused, and built for candidates who can communicate clearly, work efficiently, and stay motivated in a target-oriented environment.

Key Responsibilities

• Conduct outbound calls to customers who have expressed online interest in health insurance coverage options.
• Engage customers in professional, friendly conversations to establish rapport and confirm interest.
• Ask all required qualifying questions accurately and in the correct sequence as defined by the campaign.
• Transfer qualified leads promptly and accurately to the appropriate agents or specialists.
• Handle inbound interactions related to health insurance inquiries and provide accurate, helpful responses.
• Maintain accurate records of all call dispositions, outcomes, and customer information in required systems.
• Meet or exceed daily outbound contact, qualification, and transfer targets.
• Follow all campaign scripts, compliance guidelines, and data handling procedures consistently.
• Collaborate with team members and supervisors to optimize call outcomes and campaign performance.

Responsibilities may evolve based on operational requirements.

Job Requirements:

Experience & Skills

• A background in sales and customer service is required.
• Comfortable managing outbound call volumes in a target-driven environment.
• Strong verbal communication skills with the ability to build rapport quickly.
• Ability to follow structured scripts and qualifying question flows accurately.
• Experience in lead generation, lead transfer, or health and medical campaigns is a strong advantage.
• Detail-oriented with accurate and timely call disposition and data entry habits.
• Team player with a positive, focused, and adaptable attitude.
• Basic computer proficiency and ability to navigate systems during live calls.

Language & Communication Requirements

• Fluent in English with strong verbal communication skills required.

Other Requirements

• Work Mode: Work From Office (WFO).

Work Mode & Location

Work Mode: WFO Location: Belize City, Belize

Why Join Fusion CX?

At Fusion CX Belize City, this role puts you at the front line of healthcare access — connecting people who need coverage with the specialists who can help them find it. You will work within a structured, supportive team environment with clear daily targets, consistent coaching, and the satisfaction of knowing every successful transfer genuinely matters. For candidates seeking call center jobs in Belize City, outbound sales jobs in Belize, or customer service jobs in Belize City within a health support campaign that combines purpose with performance, Fusion CX is where that opportunity lives. Apply now and take the next step with Fusion CX.