Customer Service Representative for Credit Card Services – Belize City
Job Role: Inbound/Outbound Customer Service | Location: Belize City
Overview
Join Fusion CX as a Customer Service Representative focused on credit card services. This position involves assisting customers with their credit card accounts, managing transactions, handling disputes, and providing fraud prevention services.
Responsibilities – Customer Service Representative
- Account Management: Assist customers with account inquiries, updates, activations, and cancellations.
- Payment Handling: Address payment processing issues and assist customers with transaction disputes.
- Fraud Monitoring: Work on identifying and resolving potential fraud incidents to ensure customer security.
- Customer Support: Deliver exceptional service by guiding customers through self-service options and resolving their concerns with empathy and efficiency.
- Issue Resolution: Employ strong problem-solving skills to address customer issues swiftly and effectively.
Requirements – Customer Service Representative
- Education and Experience: Requires a high school diploma. Preferably, experience in providing customer service, particularly in credit card services or banking.
- Communication Skills: Excellent verbal and written communication skills for clear customer interactions.
- Technical Skills: Proficiency in navigating online banking systems and resolving common technical issues.
- Critical Thinking: Strong ability to analyze situations and make decisions under pressure.
- Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.
Why Join Us?
At Fusion CX, we are committed to providing top-notch customer service and ensuring a secure transaction environment for our customers. We offer a competitive salary, comprehensive training, and a dynamic work environment where you can grow your career.
Apply Now
If you are dedicated to excellent customer service and interested in financial services, we encourage you to apply for this exciting opportunity to help customers manage their credit card needs effectively as a Customer Service Representative in Belize City.