Customer Service Representative for Credit Card Services – Belize City
Job Role: Inbound/Outbound Customer Service | Location: Belize City
Overview
Join Fusion CX as a Customer Service Representative focused on credit card services. This position involves assisting customers with their credit card accounts, managing transactions, handling disputes, and providing fraud prevention services.
Responsibilities
- Account Management: Assist customers with account inquiries, updates, activations, and cancellations.
- Payment Handling: Address payment processing issues and assist customers with transaction disputes.
- Fraud Monitoring: Identify and resolve potential fraud incidents to ensure customer security.
- Customer Support: Deliver exceptional service by guiding customers through self-service options and resolving their concerns with empathy and efficiency.
- Issue Resolution: Employ strong problem-solving skills to address customer issues swiftly and effectively.
Requirements
- Education and Experience: Requires a high school diploma. Preferably, experience in providing customer service, particularly in credit card services or banking.
- Communication Skills: Excellent verbal and written communication skills for clear customer interactions.
- Technical Skills: Proficiency in navigating online banking systems and resolving common technical issues.
- Critical Thinking: Strong ability to analyze situations and make decisions under pressure.
- Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.
Why Join Us?
At Fusion CX, we are dedicated to delivering exceptional customer service and maintaining a secure transaction environment for our customers. We offer a competitive salary, comprehensive training, and a dynamic work environment that fosters career growth.
Apply Now
If you are dedicated to providing excellent customer service and interested in a career in financial services, we encourage you to apply for this exciting opportunity to assist customers in effectively managing their credit card needs as a Customer Service Representative in Belize City.