Customer Service Representative – First Responder Network Support – Boca Raton, Florida

Are you ready to make an impact by supporting the first responders who keep our communities safe? Fusion CX is looking for dedicated, compassionate, and highly reliable individuals to join our team as Customer Service Representative in Fusion CX Florida. This is a full-time role based in Boca Raton, FL, where you will play a crucial part in providing top-tier support to first responders, ensuring they have access to the best private nationwide high-speed wireless broadband network designed specifically for public safety.

At Fusion CX, we pride ourselves on providing exceptional service to our customers, particularly those in critical fields such as emergency response. If you’re passionate about supporting those who serve the community and thrive in a fast-paced, customer-focused environment, this is the role for you.

Job Descriptions – Customer Service Representative

Key responsibilities of the Customer Service Representative supporting first responder network in Fusion CX Florida:

• Provide exceptional customer service and support to first responders using our private broadband network.
• Handle inbound calls, addressing inquiries related to network access, troubleshooting service, and general support.
• Maintain confidentiality of all customer information, adhering to company policies regarding privacy and security.
• Accurately record relevant customer information and service details during each interaction.
• Navigate CRM and billing systems to update customer records and resolve inquiries effectively.
• Work in a secure, paperless environment with a strong emphasis on attention to detail.
• Stay calm and professional under pressure, managing multiple tasks simultaneously while assisting customers.
• Demonstrate clear verbal communication and good listening skills to ensure customer satisfaction.

Job Requirements – Customer Service Representative

Qualifications and skills required to excel in the role of Customer Service Representative supporting first responder network in Florida:

• High school diploma or equivalent (preferred).
• Previous customer service experience, especially in a call center environment (preferred).
• Typing speed of at least 30 words per minute.
• Strong verbal communication skills with the ability to speak clearly and professionally.
• Experience using CRM and billing systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Highly reliable with the ability to maintain a consistent work schedule.
• A commitment to confidentiality and data security and work in a paperless environment.
• Ability to record relevant information correctly and completely.
• Passion for supporting first responders and the broader community.

Going Above and Beyond

1. You desire to be part of a team devoted to providing outstanding service with unparalleled excellence.
2. You bring a rare combination of experience, passion, and integrity to your work.
3. You want to be an essential part of the community and help those in need at critical moments.
4. You are eager to extend a helping hand to families worldwide.
5. You want to accept the responsibility of caring for humanity with kindness and dedication.

If this describes you, we would love to hear from you!

Also, people with a criminal record are encouraged to apply

Benefits:

• Weekly Pay with Direct Deposit is available
• 401(k)
• Dental Insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Ability to commute/relocate:  Boca Raton, FL: Reliably commute or planning to relocate before starting work (Preferred)

Work Remotely: No

Job Type: Full-time

Shift: 8-hours shift

Why Join Fusion CX:

At Fusion CX, we are more than just a workplace—we are a community of passionate, dedicated professionals committed to making a difference. We are constantly redefining customer experiences, blending cutting-edge technologies with people’s empathy and ingeniousness. As a Customer Service Representative in Florida, you will directly impact the safety and efficiency of public service workers, supporting them with the tools and services they need during critical times. If you’re looking to be part of a dynamic team where your efforts are valued and you can truly make a difference, we encourage you to apply.