Customer Service Representative – Educational Collections Support (WFO, Belize City)

Are you looking for a call center job in Belize City where your sales instincts and customer service skills are put to work every single day? Fusion CX is hiring Customer Service Representatives for a blended inbound and outbound educational collections campaign — a role built for driven communicators who can handle sensitive conversations with professionalism, transfer qualified leads efficiently, and deliver results in a structured, supportive environment. If you are exploring BPO jobs in Belize or customer service jobs in Belize City with real performance opportunity, this is your next move.

Job Description:

About the Role

You will handle both inbound and outbound interactions related to an educational collections campaign, supporting customers through account inquiries, soft sales conversations, and lead transfers. The role requires a balance of empathy, persistence, and clear communication to drive outcomes while maintaining a positive customer experience throughout every interaction.

Key Responsibilities

• Handle inbound and outbound customer interactions related to educational account collections and support inquiries.
• Engage customers in professional, empathetic conversations to address account statuses and facilitate resolution.
• Conduct soft sales conversations, identifying opportunities to re-engage customers and move them toward a resolution.
• Transfer qualified leads to the appropriate agents or departments accurately and efficiently.
• Maintain accurate records of all customer interactions and dispositions in the required systems.
• Meet or exceed daily and weekly productivity, quality, and contact targets.
• Follow all campaign scripts, guidelines, and compliance requirements consistently.
• Collaborate with team members and supervisors to improve performance and campaign outcomes.

Responsibilities may evolve based on operational requirements.

Job Requirements:

Experience & Skills

• Background in sales and customer service is required.
• Comfortable managing both inbound and outbound call volumes in a blended environment.
• Strong verbal communication skills with the ability to handle sensitive account conversations professionally.
• Ability to multitask — navigating systems while maintaining a focused, customer-centered conversation.
• Team player with a positive attitude and the ability to adapt to changing campaign needs.
• Basic computer proficiency and ability to learn internal systems quickly.

Language & Communication Requirements

• Fluent in English with strong verbal and written communication skills required.

Work Mode & Location

• Work Mode: WFO
• Location: Belize City, Belize

Why Join Fusion CX?

Fusion CX Belize City offers more than a job — it offers a place to grow, contribute, and be part of a team that values your communication skills and drive. You will receive structured onboarding, ongoing coaching, and the support of experienced leaders who invest in your success. For candidates seeking call center jobs in Belize City, BPO jobs in Belize, or customer service jobs in Belize City that reward performance and build long-term career momentum, Fusion CX is where that journey begins. Apply now and take the next step with Fusion CX.