Customer Service Representative – eCommerce – Siliguri, India

Are you looking for exciting customer service or call center jobs in Siliguri? Do you want to start or grow your career with a dynamic company that values growth and innovation? Join us as a customer service representative in Fusion CX Siliguri and cater to the customers of a leading ecommerce platform. Fusion CX, a leading global provider of customer experience solutions, is now hiring talented individuals to join our expanding team in Siliguri as a part of our effort to strengthen our presence in the northeast region.

With a strong presence in the customer service industry, we offer a range of job vacancies in Siliguri, providing a fantastic opportunity for those seeking a career that combines professional development with a supportive work culture. So, whether you are exploring a call center job in Siliguri or aiming to elevate your career with a top-tier company, aim for more and join a customer experience transformation company.

Job Description – Customer Service Representative

Role Overview

The Customer Service Representative for eCommerce process is responsible for communicating and interpreting customers’ needs, delivering professional, courteous, and quality service before, during, and after customer interaction across various channels, depending on account-specific operations. The role also involves ensuring the accuracy and confidentiality of all customer-related information.

Key Responsibilities

• Customer Communication: Communicate and interpret customers’ needs by delivering professional, courteous, and quality service via multiple channels (phone, email, chat, etc.).
• Confidentiality & Accuracy: Ensure the accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification.
• Adherence to Policies: Adhere to account-specific standard procedures, guidelines, and policies regarding customer interaction and communication.
• Key Performance Indicators (KPIs): Meet or exceed client-defined KPIs, which may include attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT).

Job Requirements – Customer Service Representative

Qualifications Summary

• Education & Experience: The role is open to freshers with a bachelor’s degree and HS with relevant experience.
• Strong Communication Skills: Excellent English speaking and grammar skills.
• Reading Comprehension: Ability to understand and analyze customer situations, clearly conveying solutions over the phone or in writing.
• Basic Computer Skills: Basic computer literacy with a typing speed of 25-35 words per minute.
• Flexibility: Willingness to work flexible schedules, including night shifts and holidays as required.

Required Qualities & Skills

• Problem-Solving: Effective problem-solving skills to address customer concerns efficiently.
• Adaptability: Ability to quickly integrate new information, adjust to varying situations, and deal with ambiguity in decision-making.
• Clear Communication: Use simple, correct language and avoid negative terms. Maintain professionalism in all written and verbal communication.
• Listening & Emotional Intelligence: Strong listening and comprehension skills. Ability to empathize with customers and apply emotional intelligence to interactions. Maintaining composure and focus during stressful situations and offering personalized customer service.
• Speed & Accuracy: Ability to provide fast responses while ensuring accuracy and quality of service.

Why Join Fusion CX?

At Fusion CX, we create a work environment that encourages both personal and professional growth, offering a wide range of job opportunities in Siliguri. As a leading company in customer experience solutions, Fusion CX is committed to excellence and innovation, providing not just a job but a long-term career path leading to growth and sustenance in the customer service industry. By joining our team, you will gain access to competitive salaries, flexible work schedules, and a culture dedicated to continuous learning and development. Apply now and join us as a customer service representative in Fusion CX Siliguri to join a prominent eCommerce process.

We pride ourselves on an employee-focused approach, with comprehensive training and career advancement opportunities. As part of our diverse and dynamic team, you will have the support to succeed and grow. Fusion CX offers more than just a job in Siliguri – it’s a community where your contributions are valued and your career is nurtured.

Don’t miss out on one of the best customer service or call center job vacancies in Siliguri! Apply now and take the next step in your career with Fusion CX!