Customer Service Representative – Ecommerce – Silang, Cavite, Philippines

At Fusion CX, we believe that every customer interaction is an opportunity to create a lasting impact. We are hiring Customer Service Representatives (CSRs) who are self-motivated, driven, and passionate about delivering exceptional customer experiences. If you thrive in fast-paced environments, enjoy problem-solving, and want to build meaningful customer relationships, this role will empower you to grow while shaping experiences that matter. Whether you are assisting customers via phone, chat, or email, you will be the voice of care and reliability for them. If you are exploring a customer service job in Silang or a rewarding call center job in Cavite and looking to grow in a people-first company, this opportunity is designed for you. Apply now!

Job Description – Customer Service Representative

Customer Service Representatives will be set up for success to meet the following requirements for this role:

• Proficient in supporting customers via phone, chat, and email by identifying their needs, complaints, or other issues and providing solutions and support as needed.
• Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps, and providing solutions within 24–48 hours.
• Respond efficiently and accurately to customers by demonstrating our brand’s care, listening to their concerns, and ensuring they have a memorable shopping experience with us.
• Navigate knowledge-based platforms, including AI Intercom, Company Websites, Content Management Systems, ERP systems, and Happy Returns.
• Maintain strong attention to detail, ensuring accuracy in information provided and in recording customer details to support satisfaction and resolve issues effectively.
• Demonstrate competency and initiative to meet and exceed department metrics and individual performance goals.
• Utilize software, databases, and tools appropriately to deliver exceptional customer service within the DTC industry.

Job Requirements – Customer Service Representative

The qualifications, skills, and talents you need to thrive as a customer service representative in Silang, Cavite, in Fusion CX Philippines.

Skills and Talents

• Analytical, problem-solver, and critical thinker.
• Ability to manage multiple channels of communication, tickets, and customer conversations with care and empathy.
• Team player willing to take initiative to support customers, other agents, and supervisors.
• Adaptability to thrive in a fast-paced, ever-changing work environment.
• Aptitude in maintaining comprehensive knowledge of customer service policies, procedures, and SOPs.
• Positive attitude with a desire to learn and share ideas in a collaborative work environment.
• Clear and concise communicator across customer interactions and internal departments.
• Ability to build positive, long-term customer relationships that reflect in positive customer satisfaction survey results.
• Excellent time management skills.
• Customer-focused with strong interpersonal and tech-savvy skills.

Qualifications 

• Customer Service Experience: 1 year (Preferred).
• Fluency in English.
• Experience with AI Intercom, Slack, or other CRM software is a plus.
• Experience navigating websites/browsers and using chat software (e.g., Slack); able to quickly switch between chat and other company tools such as CRM and phone software.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Google Docs.
• Customer-focused and able to demonstrate mastery of customer service skills.
• Ability to maneuver between multiple tasks.

Why Join Fusion CX?

At Fusion CX, we don’t just manage customer interactions; we create experiences that build trust and loyalty. As a CSR, you will be empowered with the tools, training, and support to succeed while working in a collaborative culture that values both people and performance.

• Be part of a team where empathy and results go hand-in-hand.
• Work with cutting-edge platforms and processes in customer experience.
• Access opportunities for skill growth and career progression.
• Thrive in a workplace where your contributions are recognized and celebrated.

If you are ready to explore Silang jobs and make your mark in a leading customer service job or call center job in Cavite, apply now to join Fusion CX as a Customer Service Representative. This is your chance to grow your career through one of the most exciting Silang hiring opportunities in the Philippines.