Customer Service Representative – Debt Collections – San Ignacio

Job Role: Inbound/Outbound Customer Service and Debt Collections | Location: San Ignacio

Overview

Join Fusion CX as a Debt Collections Representative in San Ignacio. In this crucial Customer Service Representative role for Debt Collection, you will assist customers with their auto loan and credit card debt repayments through both inbound and outbound calls. Your responsibilities will include contacting customers to collect outstanding payments, setting up payment plans or extensions for those experiencing financial hardship, and providing information on account status and available repayment options.

Responsibilities

• Debt Collection: Contact customers to collect outstanding payments on auto loans and credit cards.
• Payment Assistance: Help set up payment plans or extensions for customers facing financial hardships.
• Account Management: Provide customers with up-to-date information on their account status and available repayment options.
• Record Keeping: Maintain accurate records of all customer interactions to ensure compliance and effective follow-up.
• Customer Interaction: Handle sensitive financial conversations with professionalism and empathy to ensure a positive customer experience while securing timely debt recovery.

Requirements

• Communication and Negotiation Skills: Strong ability to communicate and negotiate effectively, even in challenging situations.
• Customer Focus: Ability to maintain a customer-focused approach while handling difficult conversations.
• Problem Solving: Detail-oriented with strong problem-solving skills, capable of working in a fast-paced, goal-driven environment.
• Technical Skills: Experience with debt collection software and CRM systems is highly advantageous.
• Multitasking: Strong multitasking abilities to manage multiple accounts and keep track of customer commitments.
• Experience: Prior experience in collections, customer service, or financial services is highly preferred.

Why Join Us?

At Fusion CX, we value our employees and offer a supportive environment where you can grow your career in financial services. We provide competitive compensation, comprehensive training, and opportunities for advancement within the company.

Apply Now

If you are motivated by helping people navigate their financial challenges and have a knack for negotiations, apply today to become a part of our dedicated team at Fusion CX as a Customer Service Representative role for the Debt Collections process in San Ignacio.