Customer Service Representative – Cebu (Bilingual: Chavacano & English)

Are you a bilingual customer service expert with a passion for helping others? Fusion CX is expanding its team in Cebu, and we are looking for enthusiastic Chavacano & English-speaking Customer Service Representatives to join us. If you are eager to deliver outstanding customer experience while growing up in a dynamic, innovative environment, this opportunity is for you! Whether you are experienced or just starting your career, Fusion CX offers multiple openings with the chance to make a meaningful impact on both customers and the business. If you are searching for a Cebu job hiring or a call center hiring in Cebu, apply now and be part of a global CX company committed to customer experience excellence!

Job Description:

As a Customer Service Representative at Fusion CX in Cebu, you will be responsible for the following:

• Inbound Call Handling: Answering calls from customers to assist with product inquiries, service updates, and account changes.
• Customer Issue Resolution: Addressing customer concerns with empathy and converting dissatisfied customers into satisfied ones through effective communication.
• Product and Renewal Information: Providing detailed information on product renewal options and available services to customers.
• Multichannel Communication: Interpreting and fulfilling customer needs via phone, email, or chat based on account operations.
• Team Support: Performing other related duties as assigned by the Team Leader to ensure smooth operations and exceptional service delivery.

Job Requirements:

To excel as a Customer Service Representative in Cebu, you should have:

• Language Proficiency: Average verbal and written communication skills in both Chavacano and English.
• Customer-Centric Mindset: A desire to help customers and solve their problems with professionalism and care.
• Confidentiality and Professionalism: Ability to maintain confidentiality of customer data and uphold a professional attitude at all times.
• Flexibility: Willingness to work night (graveyard) shifts and holidays and adapt to a fast-paced work environment.

Minimum requirements for the role of Customer Service Representative in Cebu

• A Senior High School graduate.
• An average communication skills (verbal and written) in Chavacano & English
• Ability to work on-site in Cebu and start by November 11.

Why Join Fusion CX?

At Fusion CX, we are not just a customer experience company—we are a company built on people and innovation. If you are exploring call center hiring in Cebu, don’t miss out on this Cebu job hiring opportunity! Here is why Fusion CX Cebu should be your first choice:

• People-First Culture: We prioritize our employees’ well-being, providing a supportive, inclusive, and collaborative work environment.
• Career Growth Opportunities: Take advantage of continuous learning and development programs to enhance your skills and grow within the company.
• Competitive Compensation: Enjoy competitive salaries, comprehensive benefits, and recognition for your dedication and hard work.
• Global Impact: Be part of a company that is redefining customer experience across the globe, working on exciting projects that make a real difference.

Sounds exciting! Apply today to become a Bilingual Customer Service Representative at Fusion CX in Cebu and take your career to new heights!