Customer Service Representative – Car Rental Support (WFO, Belize City)

Fusion CX is hiring Customer Service Representatives in Belize City for a blended inbound and outbound car rental support campaign — a role designed for communicators who can handle account inquiries, drive soft sales conversations, and transfer qualified leads with precision and professionalism. If you are exploring call center jobs in Belize City or customer service jobs in Belize that combine sales energy with genuine customer care, this opportunity puts both skills to work every day.

Job Description:

About the Role

You will manage inbound and outbound customer interactions related to car rental services — handling reservations, account queries, and service-related concerns while identifying opportunities for soft sales and transferring qualified leads to the appropriate agents.

Key Responsibilities

• Handle inbound and outbound customer interactions related to car rental reservations, account inquiries, and service support.
• Conduct soft sales conversations to upsell or cross-sell relevant rental services and add-ons.
• Transfer qualified leads accurately and efficiently to the appropriate agents or departments.
• Provide professional, accurate, and courteous responses to all customer inquiries.
• Maintain accurate records of all interactions and dispositions in required systems.
• Meet or exceed daily productivity, quality, and contact targets.
• Follow all campaign scripts, compliance guidelines, and call handling procedures.
• Collaborate with team members and supervisors to achieve campaign goals.

Responsibilities may evolve based on operational requirements.

Job Requirements:

Experience & Skills

• A background in sales and customer service is required.
• Comfortable managing blended inbound and outbound call volumes.
• Strong verbal communication and active listening skills.
• Ability to multitask across systems while maintaining a focused customer conversation.
• Team player with a positive, adaptable attitude.
• Basic computer proficiency and ability to navigate internal systems efficiently.

Language & Communication Requirements

• Fluent in English with strong verbal and written communication skills required.

Work Mode & Location

• Work Mode: WFO
• Location: Belize City, Belize

Why Join Fusion CX?

Fusion CX Belize City is a place where your sales drive and customer service skills find real purpose within a structured, growth-oriented team environment. You will receive hands-on training, consistent coaching, and clear performance targets that reward results. For candidates seeking call center jobs in Belize City or customer service jobs in Belize with a team that invests in your development, this is where your next chapter begins. Apply now and take the next step with Fusion CX.