Customer Service Associates – Kolkata

Embark on an exciting career journey with Fusion CX in Kolkata, where your passion for customer service and proficiency in Bengali can thrive. As a Customer Service Associate in our dynamic survey team in Kolkata, you’ll be crucial in collecting valuable feedback for a leading telecom service provider. This opportunity is perfect for those who have completed their higher secondary education and are keen on connecting with people to make a significant impact.

Job Description

• Conduct outbound calls to customers for survey purposes and feedback collection.
• Engage actively with customers to ensure maximum responses, providing necessary assistance throughout the survey process.
• Accurately and efficiently record all survey responses, contributing to the quality of customer feedback.
• Maintain a positive and professional demeanor during customer interactions, upholding the company’s service standards.
• Follow strict guidelines and procedures for feedback collection and adhere to quality service protocols and schedules.
• Work collaboratively with team members to meet and exceed performance targets and service objectives.

Job Requirements

• Must have completed Higher Secondary education or its equivalent.
• Fluent in Bengali with strong verbal communication skills.
• Available for a general shift schedule from 9 AM to 6 PM, committing to prescribed work hours.
• Demonstrated customer service skills with the ability to multitask, prioritize, and work efficiently under pressure.

Why Join Fusion CX in Kolkata

Joining Fusion CX Kolkata as a Customer Service Associate means becoming part of a team that values growth, excellence, and meaningful customer interactions. You’ll have the chance to contribute directly to the success of a leading telecom provider and see the impact of your work on customer satisfaction and service improvement. We offer a supportive environment where your communication and customer service skills can flourish, along with opportunities for professional development and growth. If you’re ready to start a rewarding career journey, Fusion CX is the place to be.