Customer Service Associate – Voice Support – El Salvador

Are you looking for call center jobs in El Salvador where you can support customers, resolve service inquiries, and help deliver a smooth experience for energy-service users? Fusion CX is hiring Customer Service Associates for our Voice Support process in El Salvador. If you enjoy customer interaction, problem-solving, and providing clear, friendly service, this is a strong opportunity to grow in a people-focused customer experience environment. Whether you are exploring customer service jobs in El Salvador or searching for call center hiring in El Salvador with real career progression, this role offers a strong foundation.

Job Description:

About the Role
As a Customer Service Associate – Voice Support, you will respond to incoming customer requests, provide accurate information, and support customers in resolving account-related or service-related inquiries. You will deliver a positive experience through attentive listening, clear communication, and problem-solving while ensuring calls are documented accurately.

Key Responsibilities

• Handle inbound customer calls and respond to all service-related questions and requests.
• Provide accurate information regarding customer accounts, billing inquiries, service usage, and general support needs.
• Resolve concerns with professionalism, clarity, and patience while maintaining service quality expectations.
• Document all interactions in the appropriate systems with accuracy and completeness.
• Follow communication scripts, process guidelines, and compliance requirements as applicable to the workflow.
• Escalate issues to the appropriate support teams when needed for timely resolution.
• Maintain a customer-focused approach to ensure a positive interaction during every call.
  Note: Responsibilities may evolve based on business needs.

Job Requirements:

• Education: High school diploma or equivalent.
• Strong verbal communication skills with clear, articulate telephone etiquette.
• Ability to handle customer inquiries with patience, empathy, and professionalism.
• Basic computer proficiency and ability to navigate multiple systems during live calls.
• Organized and able to manage tasks in a fast-paced, high-volume call environment.
• Strong problem-solving skills and ability to think critically during customer interactions.
• Ability to follow processes, meet quality requirements, and maintain accuracy in documentation.
• Availability for a WFO (Work-From-Office) environment as required by the process.

Why Join Fusion CX?

Build strong communication, customer-handling, and service excellence skills valued across the CX industry.

• Work in a supportive operations environment where growth and performance are recognized.
• Gain experience in a voice-based customer service process with a clear process structure and coaching support.
• Develop career pathways into senior associate, quality, training, or supervisory roles.

If you are exploring customer service jobs in El Salvador or seeking call center voice hiring in El Salvador for voice-based support roles, apply now and begin your growth journey with Fusion CX.