Customer Service Associate – Voice – Hotels and Hospitality

Fusion CX invites you to join our dedicated customer service team in Kolkata. Here, you will be responsible for catering to the vibrant hotel and hospitality customers as a Customer Service Associate for the voice process team. If you are articulate in English and ready to embrace the dynamics of a 24/7 working environment, including night shifts, we have the perfect opportunity for you. So, this role is ideal for enthusiastic individuals with a background in international sales and a commitment to delivering unparalleled customer service.  Here is your chance to build a career with a global CX company as a Customer Service Associate. So, apply now and join us on a journey of growth and development.

Job Description

Here is how you will shape the customer experience as a Customer Service Associate for a voice process serving a Hotel and Hospitality company in the Fusion CX:

• Provide exceptional customer service at all hours, ensuring customer satisfaction through every interaction.
• Understand and meet customer needs, managing conversations with confidence and professionalism.
• Address customer inquiries, concerns, and complaints over the phone, ensuring prompt and courteous resolution.
• Deliver efficient problem-solving, customer retention strategies, and promotional offers, enhancing customer experience and loyalty.

Job Requirements

Here is what you need to have to be a part of the Fusion CX and work as a Customer Service Associate (voice) joining a premier team serving a leading Hotel and Hospitality client:

• Must be at least 18 years old.
• Required proficiency in English, with communication skills equivalent to Versant Level 6.
• Educational background should include a minimum of 12th-grade completion plus any higher education.
• At least six months of experience in international sales, demonstrating a capacity for customer engagement and resolution.
• Willingness and ability to work night shifts, with flexibility for rotational shift patterns.

Why Join Fusion CX in Kolkata:

Joining the Fusion CX team means embarking on a rewarding career path in the customer service sector. You will be part of a team serving a premier client within the dynamic hotel and hospitality industry. Also, we offer a vibrant work culture where customer interaction and sales skills will be valued and nurtured. At Fusion CX, you will have the chance to significantly impact customer experiences as a Customer Service Associate working in a voice process with an experienced team. If you’re looking for a role where your dedication to service excellence is recognized and where you can grow professionally, Fusion CX is your destination. Apply now and grow with us!