Customer Service Associate – Voice – eCommerce

Fusion is looking for proactive, tech-savvy Customer Service Associates to manage voice processes for a premier eCommerce fashion brand. If you have a flair for customer communication in English and Hindi and meet our technical requirements, we welcome you to join our Kolkata team for an exhilarating career opportunity. Apply now and embark on a journey of growth and development in the world of customer care and experience.

Job Description:

Key responsibilities of the Customer Service Associate role handling voice calls:

• Provide confident and empathetic customer support, resolving inquiries and issues to ensure satisfaction.
• Communicate proficiently with customers or prospects in English or Hindi, offering support in their preferred language.
• Efficiently navigates various applications and the call center CRM system, documenting customer interactions precisely and promptly.
• Work collaboratively with the team to optimize service delivery, aiming for first-contact issue resolution.

Job Requirements:

Essential skills and experience required for the role of Customer Service Associate

• Freshers or those with 1-2 years of experience are welcome; familiarity with call center operations is a plus.
• Tech-savvy with proficiency in smartphones, computers, internet/mobile applications, MS Excel, and MS Word.
• English communication proficiency equivalent to Versant Levels 3 and 4, and fluent in Hindi.
• Typing speed of 40 WPM with high accuracy and written communication skills matching CEFR Level B1.
• Must own a laptop/desktop with a minimum internet speed of 5 MBPS capable of running CRM and other telephony/contact center applications via Citrix Workspace.

Why Join Us at Fusion, Kolkata:

Embrace the chance to be a part of Fusion CX and its forward-thinking team, where your passion for customer service and technology will help shape the shopping experience of fashion-savvy customers. We offer a vibrant work environment that promotes growth and learning, empowering you to excel. Your contribution as a Customer Service Associate (Voice) will drive customer satisfaction and support the dynamic world of fashion eCommerce. If you’re ready to step into a role combining tech, fashion, and customer care, apply now and join our exciting journey!