Customer Service Associate – Voice – E-Commerce Support

Fusion CX is expanding our team in Kalyani and looking for enthusiastic individuals to join us as Customer Service Associate (voice) to support a leading E-Commerce platform. If you have a knack for communication and a curiosity about eCommerce, this opportunity is for you. Whether you have prior experience in a call center or are a fresher with a dedication to customer service, we welcome you to apply. So, join us today to grow with a customer experience leader in the customer service industry.

Job Description

Core duties and responsibilities of the Customer Service Associate in the voice process team in Kolkata:

• Deliver top-notch customer support through voice communication, ensuring a positive experience with every call.
• Efficiently manage customer inquiries, concerns, and complaints, always maintaining professionalism.
• Utilize your understanding of the E-commerce industry to provide informed responses to customer queries.
• Adapt swiftly to operational changes and complete tasks with accuracy and efficiency.
• Work closely with your team to promptly and effectively resolve customer issues.

Job Requirements

Necessary prerequisites to succeed in the role of voice process Customer Service Associate in Kolkata:

• A minimum of six months of experience in a call center is preferred. However, freshers passionate about customer service are also welcome to apply for the role.
• Requires fluency in English, Hindi, and Bengali, as well as the ability to communicate clearly and effectively.
• A basic understanding of the E-commerce ecosystem.
• Excellent problem-solving skills, capable of handling various customer situations with adaptability and insight.

Why Join Fusion CX in Kalyani

Joining our team means you’ll be at the forefront of customer service in the vibrant E-commerce sector. At Fusion CX, we value the unique contributions of our associates and offer a supportive environment where you can grow and thrive. You’ll have the chance to work with diverse groups of customers and team members, enhancing your skills and contributing to our shared success. If you’re ready to start a fulfilling career in customer service focusing on E-commerce, Fusion CX is the place for you. So, join us as a Customer Service Associate for a voice process supporting a rising E-Commerce platform and experience the growth with Fusion CX.