Customer Service Associate- Voice – Durgapur – Retail

Our team is expanding, and we invite proactive, tech-savvy individuals to join us as Customer Service Associates (Voice Process) in Durgapur, serving customers for a prominent retail client. If you are proficient in English and Hindi and comfortable with technology, this role handling voice calls for a prominent fashion brand could be your next career move.

Job Description:

Key responsibilities for the role of Customer Service Associates (Voice Process) in Durgapur:

• Provide confident and empathetic customer support, addressing inquiries and resolving issues efficiently.
• Communicate clearly and effectively with customers in English or Hindi, adapting to their language preferences.
• Navigate various applications and our CRM system skillfully, ensuring all customer interactions are documented accurately and promptly.
• Collaborate with team members to ensure service excellence and strive for first-contact resolution.

Job Requirements:

The prerequisite to excel in this role of Durgapur Customer Service Associates handling voice calls:

• Freshers or those with 1-2 years of experience, especially in call center operations, are welcome.
• Strong proficiency in using smartphones and computers and familiarity with internet/mobile applications, MS Excel, and MS Word.
• English proficiency equivalent to Versant Levels 3 and 4, and the ability to communicate effectively in both Hindi and English.
• Typing speed of at least 40 WPM with high accuracy. Written communication should align with CEFR Level B1 standards.
• Access to a laptop/desktop with a minimum internet speed of 5 MBPS, suitable for running CRM and contact center applications via Citrix Workspace needed in this customer service role.

Why Join Fusion CX    :

Joining our team means you’ll be at the forefront of customer service in the fashion e-commerce industry. We are committed to providing a work environment where your skills are valued and nurtured. Your role will be crucial in ensuring customer satisfaction and contributing to the success of a leading retail and fashion brand. With us, you’ll be able to grow professionally and be part of an exciting journey in the e-commerce world.

We look forward to having you on our team if you are ready for this challenge and embarking on a rewarding career journey with Fusion CX. So, apply for the role of Customer Service Associate handling voice calls in Durgapur for a leading fashion platform.