Customer Service Associate – Vehicle Logistics Support (WFO, Cebu)

If you are exploring Cebu jobs or rewarding call center hiring opportunities that involve real coordination, customer communication, and logistics support rather than scripted selling, this role offers meaningful front-line exposure. Fusion CX is hiring Customer Service Associates to support vehicle transportation requests, assisting customers, carriers, and logistics partners with end-to-end shipment coordination. Designed for candidates seeking call center jobs in Cebu with clear scope, stable operations, and practical customer-handling experience, this customer service role suits professionals who value clarity, responsibility, and structured workflows.

Job Description:

About the Role

As a Customer Service Associate, you will provide phone-based support for vehicle transportation requests, acting as a key coordination point between customers and logistics partners. Your role will focus on handling shipment-related inquiries, tracking requests from origin to destination, and ensuring accurate communication throughout the process.

Key Responsibilities

• Provide phone support to customers, logistics partners, and carriers regarding vehicle shipment requests
• Assist with requests for transporting vehicles from one location to another and return shipments
• Answer customer inquiries related to shipment status, timelines, and service processes
• Communicate clearly and professionally to ensure an accurate understanding of shipment requirements
• Document customer interactions, shipment details, and updates accurately in the system
• Follow defined processes, call-handling guidelines, and service quality standards
• Coordinate with internal teams when escalation or additional support is required
• Maintain professionalism, accuracy, and service consistency across all interactions

Job Requirements:

Education

• Completion of High School Education

Skills & Competencies

• Clear verbal communication skills and professional phone etiquette
• Ability to handle customer and logistics-related queries with accuracy
• Basic computer proficiency and system navigation skills
• Attention to detail and process adherence
• Willingness to work from office (WFO) in Cebu
• Previous customer service or call center experience is an advantage, but not mandatory

Work Mode

• Work From Office (WFO)
• Location: Cebu

Why Join Fusion CX?

Fusion CX offers customer service roles built on clarity, responsibility, and operational discipline. For candidates exploring Cebu jobs or hiring options that provide structure without chaos, this role delivers predictable workflows, supportive leadership, and practical learning exposure. Among call center jobs in Cebu, this position stands out for professionals who want hands-on experience in logistics coordination, stable work expectations, and the opportunity to build long-term customer service skills within a dependable operational environment.