Customer Service Associate – Utility Inbound Support (Short Term) – Kolkata, India

Looking for jobs in Kolkata in customer service or call center inbound support jobs in Kolkata with flexible opportunities? Fusion CX is hiring Customer Service Associates – Inbound Support for a high-volume process. This role is ideal for candidates exploring BPO jobs in Kolkata, customer service roles for freshers, or professionals looking to gain hands-on experience in a structured call center environment. If you have strong communication skills in Bengali, Hindi, and English and basic computer knowledge, this opportunity offers a great way to build your career in customer service.

Job Description:

About the Role

As an inbound Customer Service Associate, you will handle inbound customer interactions and provide support by resolving queries, offering accurate information, and ensuring a smooth customer experience. This role offers an opportunity to work in a fast-paced environment while developing communication, problem-solving, and customer handling skills.

Key Responsibilities

• Handle inbound calls and assist customers with queries and service requests
• Provide accurate information and resolve customer concerns efficiently
• Maintain a professional and courteous communication style
• Record customer interactions and update systems accurately
• Follow defined processes, quality standards, and compliance guidelines
• Meet performance metrics, including call quality and customer satisfaction

Job Requirements:

Qualifications & Eligibility

• Education: Graduate or currently pursuing graduation
• Basic knowledge of MS Excel and computer applications

Language Requirements

• Proficiency in Bengali, Hindi, and English

Key Skills

• Good communication and interpersonal skills
• Ability to handle customer interactions confidently
• Basic computer and typing skills
• Ability to work in a fast-paced environment
• Willingness to work rotational shifts

Work Details

Location: Kolkata, West Bengal, India
Work Mode: Work From Office (WFO)
Shift: 24×7 Rotational Shift
Engagement Type: Project-based / Fixed-term
Week Off: Rotational

Why Join Fusion CX?

If you are exploring call center inbound support jobs in Kolkata, call center jobs for freshers, or BPO jobs in Kolkata, Fusion CX offers:

• A structured and supportive work environment
• Opportunity to gain real-time customer service experience
• Exposure to a fast-paced operations environment
• A collaborative and growth-focused workplace

Start your journey with one of the growing BPO companies hiring in Kolkata and build your experience in customer service. Apply now!