Customer Service Associate – US Telecom Support – Gurgaon, India

Are you seeking call center jobs in Gurgaon that offer global exposure and meaningful growth? Fusion CX is hiring in customer service associate roles to join our US telecom support team in Gurgaon. This role is perfect for candidates with up to 2 years of experience in customer service or call centers—especially those comfortable handling inquiries across email, chat, and phone. If you have strong English skills and a customer-first mindset, apply now and start your journey with one of Gurgaon’s most dynamic job vacancies in customer service with a global CX company. Apply now!

Job Description – Customer Service Associate

Key Responsibilities

• Ability to conduct the initial triage of incoming requests to resolve customer order questions and inquiries
• Respond to customer queries over the phone, via email, and/or online chat
• Provide clear and compassionate support to US-based customers
• Build rapport while collecting relevant customer and order details
• Manage intent queues for order services, scheduling, and account inquiries
• Monitor email and chat channels, ensuring timely response to each inquiry
• Handle inbound and outbound calls and route issues across internal service teams as needed
• Identify causes of delays and assign to appropriate resolution owners
• Work within policy compliance to resolve order constraints with urgency
• Ensure full resolution and customer satisfaction for every interaction
• Escalate cases beyond Tier 1 scope to the correct support tier
• Support feedback loops to internal departments, including product, service delivery, and operations

Job Requirements – Customer Service Associate

Qualifications & Requirements

• 0–2 years of call center or customer service experience (telecom preferred)
• Strong English proficiency with solid written and verbal communication skills
• Confident in handling customer queries over multiple channels
• Professional, composed, and empathetic in challenging situations
• Demonstrated computer skills and proficiency with Microsoft tools

Why Join Fusion CX?

Fusion CX offers a work environment that blends global exposure with individual empowerment. Join us as a customer service associate in Gurgaon. As part of our Gurgaon team, you’ll benefit from:

• A supportive onboarding experience with hands-on training and a comfortable nesting period
• The chance to collaborate with international teams and serve US-based customers
• A culture built on flexibility, learning, and career development
• An inclusive workplace that supports your personal and professional goals
• A people-first philosophy that values your voice, your effort, and your growth

Explore impactful job opportunities in Gurgaon where you can build your skills, grow your career, and thrive with a company that truly invests in you.