Customer Service Associate – Telecom Mid-Market Support (WFO, Manila)
If you are exploring call center hiring in Manila for stable, process-driven customer service roles, this opportunity is designed for professionals who want structured work, clear expectations, and consistent exposure to real customer interactions. Fusion CX is hiring Customer Service Associates to support mid-market customer care operations through voice-based service delivery. This customer support role is well-suited for candidates seeking customer service jobs in Manila that offer predictable workflows, guided training, and a professional work-from-office environment.
Job Description:
About the Role
As a Customer Service Associate, you will be responsible for handling customer inquiries, providing accurate information, and resolving issues in line with defined service standards. The role focuses on delivering professional, timely support while maintaining documentation accuracy and adherence to operational guidelines. Selected candidates will join an onboarding batch aligned to scheduled training timelines.
Key Responsibilities
- Handle inbound customer service interactions with professionalism and clarity
- Respond to customer queries and concerns following defined processes
- Provide accurate information and resolve issues within agreed service timelines
- Document customer interactions and outcomes accurately in the system
- Follow call handling, quality, and compliance guidelines consistently
- Meet defined productivity, quality, and attendance expectations
- Participate in training and readiness programs as scheduled
- Escalate unresolved issues appropriately as per process guidelines
Job Requirements:
Education
- Graduation from a recognized institution
Experience & Skills
- Prior customer service or contact center experience is an advantage
- Clear verbal communication skills and customer-handling ability
- Ability to follow structured processes and service guidelines
- Basic computer proficiency and system navigation skills
- Willingness to work from office (WFO) in Manila
- Readiness to join scheduled training batches
Work Mode
- Work From Office (WFO)
- Location: Manila
Why Join Fusion CX?
Fusion CX offers call center hiring or customer service jobs in Manila that emphasize stability, training discipline, and role clarity. Employees are supported through structured onboarding, defined performance metrics, and accessible leadership. For candidates evaluating hiring in Manila opportunities that prioritize consistency, professionalism, and long-term skill development over short-term pressure, Fusion CX provides a workplace where reliable performance is recognized, and careers are built steadily.