Customer Service Associate – Tank Monitoring & Trailer Tracking Helpdesk (Tier 1, WFO – Cebu)

If you are seeking customer service jobs and call center hiring in Cebu that blends technical support with structured problem-solving, this opportunity is built for professionals who enjoy resolving real issues, not scripted conversations. Fusion CX is hiring Customer Service Associates for a Tier 1 helpdesk role supporting tank monitoring and trailer tracking systems. This position is ideal for candidates with an administrative or technical support mindset who want hands-on exposure to troubleshooting, product assistance, and service coordination in a controlled, work-from-office environment.

Job Description:

About the Role

As a Customer Service Associate – Tier 1 Helpdesk, you will act as the first point of contact for monitoring and tracking support requests. The role involves handling service tickets, assisting with basic troubleshooting, supporting product installation through OTP and email workflows, and ensuring customer issues are addressed accurately and efficiently. This position requires critical thinking, attention to detail, and consistent service delivery.

Key Responsibilities

• Handle Tier 1 helpdesk requests related to tank monitoring and trailer tracking systems
• Provide administrative and technical support to customers through defined channels
• Assist with basic troubleshooting and product installation support via OTP and email
• Analyze issues using critical thinking to determine appropriate resolutions or next steps
• Deliver professional and courteous customer service at all times
• Document interactions, actions taken, and resolutions accurately in the system
• Follow defined support procedures, escalation guidelines, and service standards
• Coordinate with internal teams when issues require further technical intervention

Job Requirements:

Education

• High School graduation

Skills & Competencies

• Strong customer service orientation
• Basic technical troubleshooting capability
• Administrative support skills with attention to detail
• Critical thinking and logical problem-solving ability
• Comfort working with systems, email-based workflows, and OTP processes
• IT background or technical exposure preferred

Work Mode

• Work From Office (WFO)
• Location: Cebu

Why Join Fusion CX?

Fusion CX offers helpdesk and support roles where clarity, structure, and reliability define daily work. In this technical support role, employees develop practical experience across technical assistance, service coordination, and customer support within a stable operational framework. For professionals in Cebu seeking customer service jobs or looking to build dependable technical support experience in a BPO or call centers without ambiguity or unrealistic pressure, Fusion CX provides a workplace that values consistency, learning, and disciplined execution.