Customer Service Associate – Supplier Support – Retail/eCommerce

Fusion CX is looking for dedicated individuals to join our team as Customer Service Associates (Supplier Support) in Howrah for a leading Retail/E-Commerce platform. This role is central to fostering supplier relationships, enhancing their experience, and contributing to the platform’s success. If you excel in communication and are driven by customer service excellence, we encourage you to embark on this exciting journey with us. Join us as a Retail/E-Commerce Customer Service Associate for the Supplier Support team.

Job Description

Retail/E-Commerce Customer Service Associate must perform the following functions:

• Conduct outbound calls to inform suppliers about ongoing sales initiatives, deals, and campaigns, encouraging participation.
• Offer precise information and support to suppliers regarding the platform’s products and services.
• Address and resolve supplier inquiries and issues promptly. Also, ensure their satisfaction and loyalty through interaction and services.
• Keep abreast of the social commerce platform’s product offerings to provide knowledgeable assistance.

Job Requirements

Retail/E-Commerce Customer Service Associate must possess the following attributes:

• A minimum educational qualification of Higher Secondary, with a preference for graduates.
• Proficiency in Hindi, English, and Bengali is a must for this CSR role.
• Availability to work fixed shifts from 10 AM to 7 PM.
• Basic computer skills and comfort with technology are essential.
• Prior experience in customer service or a call center setting will be considered an asset for this role.
• Proficient typing skills with 90% accuracy and clear speech pronunciation are crucial for success in this role. The Semantify Test will evaluate these skills and capabilities.

Why Join Fusion CX in Howrah:

Joining Fusion CX as a Customer Service Associate means being part of an innovative team dedicated to redefining supplier support in the Retail/E-Commerce industry. We offer a vibrant work environment at Fusion CX. Therefore, here, your contributions are valued, and your professional growth is taken seriously. Moreover, you’ll have the opportunity to work on exciting projects, engage with a diverse group of suppliers, and make a tangible impact on their success and satisfaction. So, if you’re looking to build a career in customer service focusing on supplier relations, Fusion offers the perfect platform to achieve your goals. So, apply today for the role of Customer Service Associates – Supplier Support and experience the growth firsthand.