Customer Service Associate – Telecom Sales & Customer Support – Manila, Philippines

Fusion CX is actively hiring for large-volume Customer Service Associate jobs or rewarding BPO sales and customer support hiring in Manila. This is an opportunity for candidates ready to grow in a fast-paced sales and customer support environment with a global BPO company. If you are searching for call center jobs in Manila, BPO jobs in the Philippines, or customer service jobs in Manila, this opportunity offers strong career potential, structured training, and immediate hiring opportunities.

As a Customer Service Associate – Sales & Customer Support, you will handle customer interactions, promote products and services, support customer needs, and deliver exceptional experiences across multiple communication channels. This telecom CSA role is ideal for professionals who are confident communicators, target-driven, and motivated to build long-term careers in the BPO industry.

Job Description:

About the Role

You will represent the assigned program in all customer interactions while ensuring service quality, sales performance, and customer satisfaction. This role combines customer support with sales-focused responsibilities and requires professionals who can communicate effectively, manage customer relationships, and consistently achieve performance metrics.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently
• Promote products and services based on customer needs and eligibility
• Guide customers with accurate product and service information
• Deliver courteous, solution-oriented customer experiences before, during, and after interactions
• Maintain confidentiality of customer information, including billing and account details
• Follow all account procedures, communication standards, and operational guidelines
• Conduct callback activities and customer follow-ups when required
• Maintain accurate customer interaction records and process requests appropriately
• Verify and validate customer documents and information when necessary
• Meet or exceed KPIs, including:
  • Sales and conversion targets
  • Quality Assurance (QA) scores
  • Customer Satisfaction (CSAT)
  • Productivity and adherence metrics
• Collaborate with supervisors and leadership teams for continuous learning and career development

Job Requirements:

• A graduation in any discipline is preferred
• Strong verbal and written communication skills in English
• Sales-oriented mindset with strong customer handling skills
• Ability to work in a fast-paced, target-driven environment
• Basic computer knowledge and system navigation skills
• Strong listening, multitasking, and problem-solving abilities
• Willingness to work in a Work From Office (WFO) setup in Manila
• Freshers and experienced candidates are welcome to apply

Why Join Fusion CX?

Join one of the most active customer service and sales hiring programs in Manila and build a career with real growth opportunities.

• Immediate openings for one of the largest ongoing job hiring campaigns in Manila
• Gain hands-on experience in sales, customer support, and multi-channel communication
• Work in a fast-growing call center job in Manila with structured onboarding and training
• Build communication, sales, and customer experience skills valued across the BPO industry
• Performance-driven environment with career growth and leadership opportunities
• Opportunity to work with large-scale international customer support operations

This job hiring in Manila is ideal for candidates searching for customer service associate jobs in Manila, call center hiring in the Philippines, telecom sales jobs in Manila, or BPO jobs for fresh graduates in Manila. Whether you are beginning your career or looking for your next opportunity, this role offers stability, learning, and long-term growth.