Customer Service Associate – Robot Operations Support – Kolkata, India

Fusion CX is hiring detail-oriented professionals for a unique Customer Service Associate – Robot Operations Support job in Kolkata within a fast-growing technology-driven operations environment. If you are searching for AI support jobs in Kolkata, customer service jobs in Kolkata, or BPO operations jobs in Kolkata, this opportunity offers exposure to real-time robotic operations, remote monitoring, and process coordination in an emerging technology support space.

In this role, you will support remote robot operations by monitoring automated movement, validating order statuses, assisting with operational interventions, and escalating issues when required. This position is ideal for candidates who are observant, quick decision-makers, comfortable with technology-based workflows, and capable of working in a fast-paced operational environment.

Job Description:

About the Role

As a Customer Service Associate – Robot Operations Support, you will be responsible for supporting the safe movement and operational monitoring of automated robotic systems through client platforms and remote operational tools. You will help ensure process accuracy, timely escalations, and operational continuity while maintaining adherence to service level expectations.

Key Responsibilities

Watcher Responsibilities

• Monitor and support the safe movement of robots operating in auto mode
• Validate order loading, drop-off processes, and order status accuracy
• Accept assigned monitoring sessions within defined SLA timelines
• Intervene when necessary to support safe robot movement
• Report operational incidents within SLA requirements
• Escalate issues and operational concerns to Resolver or Coordinator teams through client systems
• Maintain proper shift status updates within client platforms

Resolver Responsibilities

• Resolve operational situations where autopilot systems require assistance
• Accept assigned requests and interventions within SLA expectations
• Assist robots in route movement and operational navigation
• Provide safe remote operational commands when required
• Draw and update areas on operational maps
• Document interventions, operational requests, and incident details accurately
• Escalate unresolved issues to teammates or support teams through client communication platforms
• Maintain operational accuracy while minimizing preventable incidents

Job Requirements:

Qualifications:

• Minimum qualification: XII pass
• Strong attention to detail and decision-making ability
• Basic computer literacy and ability to work with web-based operational systems
• Ability to follow structured operational processes and SLA requirements
• Good communication and coordination skills
• Ability to stay focused in a fast-paced monitoring environment
• Comfortable working in rotational shifts and Work From Office (WFO) setup
• Freshers can apply; training will be provided

Why Join Fusion CX?

Be part of a technology-driven operations role supporting next-generation robotic workflows and real-time monitoring systems.

• Work in an innovative operations job in Kolkata within a growing technology support environment
• Gain hands-on experience with robotic operations, remote monitoring, and real-time intervention processes
• Build analytical, operational, and coordination skills in a structured workplace
• Be part of a fast-paced environment focused on accuracy, safety, and operational efficiency
• Opportunity to grow within technology operations and customer support functions
• Develop future-ready operational skills in an evolving automation-driven industry

This job vacancy in Kolkata is ideal for candidates searching for operations jobs in Kolkata, customer service associate jobs in Kolkata, back office jobs in Kolkata, night shift jobs in Kolkata, or technology or AI support jobs in Kolkata. If you are looking to build a career in technology-enabled operations and monitoring support, this role offers a strong platform for growth.