Customer Service Associate – Retail – Kolkata

Are you a fresher or an experienced customer service professional fluent in English and Hindi? Are you exploring customer service jobs in Kolkata or looking for stable contact center jobs in Kolkata within a structured, professional environment? Fusion CX is hiring Customer Service Associates for a full-time, work-from-office role based in Kolkata. This opportunity is ideal for candidates seeking long-term growth in call center jobs in Kolkata, with clearly defined responsibilities, consistent processes, and a disciplined contact center setup.

Job Description:

About the Role
As a Customer Service Associate, you will handle customer interactions across voice-based contact center operations. The role requires strong communication skills, operational discipline, and the ability to follow defined service and compliance standards while delivering accurate and professional customer support.

Key Responsibilities

• Handle customer interactions efficiently in a contact center operations environment.
• Communicate clearly and professionally with customers through voice interactions.
• Maintain accuracy while documenting customer interactions and service details.
• Follow process guidelines, quality standards, and compliance requirements consistently.
• Ensure adherence to attendance, schedule, and performance benchmarks.
• Represent the organization professionally in all customer communications.
• Support day-to-day service delivery while maintaining service quality expectations.
• Perform assigned operational tasks in line with business and process requirements.

Job Requirements:

Education

• Minimum qualification: 12th pass (XII) or equivalent.

Experience & Skills

• Suitable for contact center operations roles.
• Fluency in English and Hindi (spoken and written) is mandatory.
• The ability to speak or write additional languages as required by the process is an advantage.
• Physically fit and capable of performing duties in a work-from-office environment.
• Clear verbal communication and professional customer handling skills.
• Willingness to comply with employment verification and service provider policies.

Work Mode & Location

• Work From Office (WFO)
• Location: Kolkata, India

Why Join Fusion CX?

Fusion CX offers stable and structured customer service jobs in Kolkata within a professional contact center environment. Employees benefit from defined processes, consistent work schedules, and exposure to large-scale contact center operations in Kolkata. This role is well-suited for candidates seeking full-time call center jobs in Kolkata, professional stability, and long-term career development within a people-focused CX organization.